Epic reviews

3.3

53% would recommend to a friend

(6,089 total reviews)
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Judith R. Faulkner

70% approve of CEO

76% positive business outlook

Epic has an employee rating of 3.3 out of 5 stars, based on 6,089 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
3.0
May 3, 2021
Recommend
CEO approval
Business Outlook

Pros

You'll get an opportunity to break into healthcare IT. Technical Services at Epic is largely a meritocracy, where you can come in with no background knowledge, an the rest will be on you to learn. It has a steep learning curve but is not impossible, you just need to be dedicated. With can be given opportunities to advance fairly quickly due to high turnover.

Cons

Work life balance is a function of your specific team lead and how much you're willing to juke your time logging hours. Management will monitor how many hours you log. If you log under 40 you get a talking to. If you log under 45 they ask you to do more work. High turnover. Treated employees awfully during COVID and asked them to return to the office, despite us being a healthcare software company. Turnover was always high, now it's astronomical as quarantine winds down. No opportunity for remote work unless you want to take a pay cut, work as a contractor, and sacrifice your best benefits. Leadership is knee-deep in hubris and will gaslight employees before admitting they ever did something wrong. Leadership pretends to be cute and fuzzy, but it is actually ruthless once you get close to Judy. Principles matter less and people are not particularly empathetic at the top.

1.0
May 1, 2021

Avoid at all costs.

Recommend
CEO approval
Business Outlook

Pros

Health benefits are good, provided you don't mind being locked into either the UW or SSM health systems. You don't have copays on anything. But obviously, Epic hires young, so this benefit probably sounds better than it really is. I guess there's some appeal if you just graduated from college and want to still feel like you're in college, except the dorms are replaced by tiny little offices (with an office-mate if you get a window, without an office-mate if your office is essentially a closet) that you work in for 50+ hours a week. But it's pretty obvious that the campus is both an act of extravagance on behalf of the owner and a way to lure in recent grads who have no idea what the standard expectations are at a job. The only thing it has going for it is the salary. If you have a bachelor's degree and an awesome GPA, that may not be enough to even find a job that pays $50-60k a year (depending on what you majored in). Epic can start you out that way. But if you've been in the work world for a while or you have other options, this also isn't a pro. BE WARNED: Even though they hire young, their recruiters are not above telling you they're hiring you based on your prior work experience. As a writer with years of experience, I had to start out with months of training on "how to write" - waste of time, an insult, and full of such bad programming that it confused me on what the expectations were and started me out poorly.

Cons

You better want to work at Epic forever, because you can't really transfer your skills, depending which position you take. There are a lot of reasons for that, but the main ones: they use a very old coding language called MUMPS that you won't be able to use anywhere else. And there's a non-compete for similar companies and doing epic consulting for a hospital etc, so if you don't like it here and don't have much experience elsewhere, you could find yourself stuck. They're very anti-labor. Epic's name is on a supreme court lawsuit from a few years back that basically makes it impossible to sue your employer in a class-action suit, part of what organized labor would need to do. Because of that win, they're insanely cavalier with how they treat their employees. The top example here is obviously how they wanted to force us back to the office during peak covid, but there's also the fact they got rid of QA, tech comm, and some other teams, fused them together, and created this Quality Manager position. Totally changed the job description. Not even legal in some states to do that to people. It put me in a horrible spot. moving on... there is a very strange culture at Epic, I'll put it that way. The half-day staff meetings employees have to attend are a good example. At each one, Judy is the headline speaker, and she gets up there and seems to just freestyle about whatever. Long ramblings, given to this completely silent crowd of 10k people. Oh, and this all takes place four floors underground in an amphitheater modeled after the one the Mormon Tabernacle Choir uses, Then you're made to tell your team leader what you liked about the staff meeting. It's just weird. Especially when you consider how much it costs the company every month to have this meeting. 4 hours of 10,000 people's time is pricey. It's just so clearly an exercise in vanity by the owner. Culture among the other employees is awful. You'll witness so much brown-nosing and sucking up to mid-management you will want to claw your eyes out sometimes, but then you'll hear those same folks' disappointment at how the company continues to treat them despite their efforts. They don't care about their employees, evidenced by wanting to send us back in August during a huge covid spike because "we have to come back sometime." Epic came very close, in my opinion, to being a big COVID vector for the state of Wisconsin, and it seemed to be just because the owner of the company was pushing for it. After all, she's spent so much money on her campus, and there are new themed areas being built, including one office building that will somehow look like/have its interior themed after a shipwreck. The shipwreck may be an apt metaphor for Epic itself in the future. It's like the Titanic: unsinkable. But from what I saw during my time there, there's some serious rot internally. And just looking at the health care industry right now, it seems like Epic has likely peaked and will be losing market share to new startups and established tech companies. And they'll deserve to lose, because they've had every opportunity to right the ship and focus on morale rather than squashing any employee that steps "out of line" in their minds. I'm just glad I won't be there for it. Oh, also: they don't care about diversity and inclusion, despite making some noises suggesting they do. They'll actually threaten you in a BCC email if you plan to make any sort of statement (this actually happened just after George Floyd). This is the whitest place I've worked, but at the same time, I guess Madison is the whitest place I've lived, so maybe that's just part of the deal.

1.0
Mar 31, 2021
Recommend
CEO approval
Business Outlook

Pros

The health insurance is great. Will hire without a lot of experience since they train you for months. Very cool campus. Lots of very smart coworkers.

Cons

Many of the perks that appeal to the people right out of college (like the cafeteria food, convenience stores, post office) are there to keep you always on campus. There is no concept of work life balance. They specifically hire young talent because they want work to be your life. They tell you that you're special and smart since you made it through the rigorous hiring process, and then focus on why the Epic way is always the best way. Having had other corporate jobs before, specific things I disliked: -If I was getting all my work done before deadlines, it was brought up that I was "only" working 40 hours a week and should be volunteering for more projects. -Turnover is pretty incredible. They want specific people to be the source of knowledge but this meant that many times there would be Subject Matter Experts who knew no more about the subject other than the notes available to everyone. -You are taught (there is literally a class) to "badger" other coworkers. If you have work dependent on them and they're not responding, you are encouraged to frequently go to their office, track them through their calendar, and otherwise stalk them. It's still on you if they never get you what you need.

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