Eversource Energy reviews

Thank you for sharing your feedback. We want to clarify that Customer Service Representative roles are union positions, and expectations around probation, scheduling, overtime, and performance standards are clearly communicated from the start of employment. These roles require flexibility due to storm response and customer needs, and performance expectations apply consistently throughout the probationary period. Decisions related to continued employment are based on established guidelines and individual performance, not seasonal timing. We appreciate the opportunity to clarify and value all feedback as we continue to support our employees and customers.