Is Firstsource Solutions a good company to work for as a Customer Advisor?

Customer Advisor professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 178 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Advisor Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Advisor interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Advisor employees well?

Customer Advisor professionals rate their compensation and benefits at Firstsource Solutions with 3.0 out of 5 stars based on 178 anonymously submitted employee reviews. This is 23.5% worse than the company average rating for salary and benefits. Find out more about Customer Advisor salaries at Firstsource Solutions.

How happy are Customer Advisor professionals working at Firstsource Solutions?

59% of Customer Advisor employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Customer Advisor professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.2 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "Good work environment and Colleagues" ((in 122 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Advisor reviews

3.2

59% would recommend to a friend

(178 total reviews)

Ritesh Idnani

64% approve of CEO

54% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.0

Senior management

3.0

Compensation and benefits

2.9

Career opportunities

Customer Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 178 company reviews on Glassdoor. This indicates that most Customer Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

178 reviews

4.0

Nov 16, 2025

Good

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

good place to work . It’s ok

Cons

Not a lot of cons for me to say

4.0

Oct 27, 2025

Good job

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Good atmosphere great bonus overall

Cons

Hard to hit target sometimes

1.0

Aug 7, 2025

Don’t take the job especially if it’s for the Telegraph campaign

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Not much I can think off maybe the biweekly pay dates

Cons

Messed up my pay multiple times you get monitored on even going to the toilet not allowed to call in sick immediately get a recorded discussion under staffed so you’re overworked as everyone is leaving the job

Firstsource Solutions Response

9mo

Thank you for sharing your feedback. We’re glad you valued the biweekly pay schedule. In some roles, certain processes are in place to maintain service standards and so we can support the team’s workload. We also understand that matters including payroll, can sometimes be frustrating, and we continually review these systems to improve accuracy and clarity.

Viewing 4 - 6 of 178 Reviews

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Firstsource Solutions Customer Advisor reviews

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Good

Good job

Don’t take the job especially if it’s for the Telegraph campaign

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