Is Firstsource Solutions a good company to work for as a Customer Advisor?

Customer Advisor professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 178 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Advisor Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Advisor interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Advisor employees well?

Customer Advisor professionals rate their compensation and benefits at Firstsource Solutions with 3.0 out of 5 stars based on 178 anonymously submitted employee reviews. This is 23.5% worse than the company average rating for salary and benefits. Find out more about Customer Advisor salaries at Firstsource Solutions.

How happy are Customer Advisor professionals working at Firstsource Solutions?

59% of Customer Advisor employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Customer Advisor professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.2 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 141 reviews)); "good work environment and supportive" ((in 126 reviews)); "Work from home , good" ((in 98 reviews)); "Good work culture and balancing work life" ((in 97 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "communication is poor" ((in 20 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Advisor reviews

3.2

59% would recommend to a friend

(178 total reviews)

Ritesh Idnani

64% approve of CEO

54% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.0

Senior management

3.0

Compensation and benefits

2.9

Career opportunities

Customer Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 178 company reviews on Glassdoor. This indicates that most Customer Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

178 reviews

3.0

Jan 29, 2025

Good

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

friendly environment fast career progression

Cons

same routine everyday that gets boring

Firstsource Solutions Response

Thank you for your feedback. We're very pleased to hear you're enjoying the friendly environment and the opportunities for fast progression. We understand that the daily routine can sometimes become repetitive, and we'll consider ways to provide more variety and new challenges to keep the work engaging. We also appreciate your suggestion for an improved office, and we continue to look at our workplace needs to create the best possible environment for our colleagues.

3.0

Jan 13, 2025

Boring but decent enough

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

People are good Easy job

Cons

Very business driven Constant calls for staff

Firstsource Solutions Response

Thank you for sharing your thoughts. We're glad to hear that you found the job easy and enjoyed working with our great teams. We know that our colleagues are the driving force behind our outstanding business results. Their hard work and commitment enable us to consistently provide excellent service to our clients. We appreciate your feedback and will continue to evaluate our processes to ensure a supportive work environment that allows our colleagues to thrive and excel in their roles.

5.0

Dec 6, 2024

Good

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Generous company. Believe in this this things delighted employees delighted customer

Cons

Nothing to speak about it

Firstsource Solutions Response

Thank you for your feedback! We’re pleased to hear you value the company's philosophy of "delighted employees, delighted customers" and recognize the generosity and good management. Creating a positive and fulfilling workplace is a core goal for us.

Viewing 10 - 12 of 178 Reviews

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Firstsource Solutions Customer Advisor reviews

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