Is Firstsource Solutions a good company to work for as a Customer Advisor?

Customer Advisor professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 178 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Advisor Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Advisor interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Advisor employees well?

Customer Advisor professionals rate their compensation and benefits at Firstsource Solutions with 3.0 out of 5 stars based on 178 anonymously submitted employee reviews. This is 23.5% worse than the company average rating for salary and benefits. Find out more about Customer Advisor salaries at Firstsource Solutions.

How happy are Customer Advisor professionals working at Firstsource Solutions?

59% of Customer Advisor employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Customer Advisor professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.2 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "Good work environment and Colleagues" ((in 122 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Advisor reviews

3.2

59% would recommend to a friend

(178 total reviews)

Ritesh Idnani

64% approve of CEO

54% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.0

Senior management

3.0

Compensation and benefits

2.9

Career opportunities

Customer Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 178 company reviews on Glassdoor. This indicates that most Customer Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

178 reviews

3.0

Jun 2, 2025

Not bad

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Free sky, Some staff can be friendly, good incentives

Cons

Demanding, some staff can be toxic, hours rotate

Firstsource Solutions Response

Thank you for sharing your experience. We're pleased to hear you appreciated the incentives and benefits, as well as the positive interactions you had with some of your colleagues. We understand that contact centre roles can be demanding at times, and we’re sorry to hear you encountered any negativity. We work to promote a respectful, inclusive environment, supported by regular engagement activities and accessible wellbeing resources. We appreciate your feedback and wish you all the best for the future.

2.0

Feb 3, 2025

Don’t trust them

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

There aren’t any unless you building experience

Cons

Started off on the Lloyds contract and all was going so well. When Lloyds pulled out told we being transferred as we “were the best call takers” which was absolutely not true as some of the people transferred were the biggest call avoiders. Approximately 60 were first for alleged bad stats and as far as I knew these were the real hard working people. Along comes NatWest training went ok but NatWest had a very toxic culture encouraged by Firstsource management, most advisors way too young and many spotted in opposite sex’s bathrooms engaged in illicit activities. Because of the lack of calls being answered the ones actually working weee out under a lot of stress hence I no longer work there, the targets and stats are unrealistic

Firstsource Solutions Response

Thank you for sharing your experience. We appreciate your honesty and understand that transitioning between contracts can be challenging. We take concerns about fairness, workplace culture, and operational targets seriously. While we strive to recognize and retain the best talent, we acknowledge that experiences can vary, and we regret that you felt the selection process was not reflective of actual performance. Additionally, workplace conduct, and culture are priorities, and any reports of inappropriate behaviour should be addressed promptly. If you would like to discuss your experience further or provide specific details, we would be happy to listen and take appropriate action. Please feel free to reach out directly to: (Darryl Coleman) Wishing you the best in your future endeavors.

4.0

Jan 30, 2025

Good company

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

The company is good and put diversity and inclusion into consideration with opportunities to learn a lot.

Cons

Consider better pay structure to align with the workload

Firstsource Solutions Response

Thank you for taking the time to leave a review. We're pleased to hear that you appreciate our commitment to diversity and inclusion, as well as the learning opportunities we provide. We do recognise the importance of a fair and competitive pay structure, and we'll consider your feedback as we continue to evaluate our compensation policies. Our goal is to always ensure that our colleagues feel adequately rewarded for their hard work and dedication through our bonuses and other benefits.

Viewing 7 - 9 of 178 Reviews

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