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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Sr. CSA reviews

      4.5

      90% would recommend to a friend

      (278 total reviews)
      avatar

      Ritesh Idnani

      94% approve of CEO

      91% positive business outlook

      Ratings by demographic groups

      Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      278 reviews
      2.0
      May 21, 2018

      C.S.A.

      Csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly work environment and scope to earn incentives

      Cons

      Lines HR's are not even aware what information they are supposed to give when a person has put down his paper's with regards to the incentives that we are entitled for that current month. So according to the HR policies if you put down your papers you will not get the incentive that you are entitled for in that current month in my case I was entitled for 40k which dey did not give me when my F&F came

      3.0
      May 19, 2018

      Firstsource work review at Bangalore

      Senior csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent sales incentives. Above par compared to any other service provider contact centre.

      Cons

      Incentives are throttled by the mid management and only a part of it is distributed to the workforce that actually does the numbers. Forced overtime numerous times. HEIGHTS of work politics.

      Viewing 247 - 249 of 278 Reviews
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      Firstsource Solutions reviewsFirstsource Solutions Sr. CSA reviews

      Glassdoor has 4,374 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.