They pay rate is not nearly as much as it should be considering the work they expect of you, and the benefits and health insurance they offer are some of the worst I have ever had. Your work-life balance is non-existant. They expect your job to be your whole life. You easily get burnt out and frustrated to the point of having a nervous breakdown, and the higher ups couldn't care less. You go to them about your issues, and they imply that you are lying or that it is in your head, and everything is really fine. Furthermore, they also go out of your way to make you look unbalanced or incompetent at your job or in life. There is a lot of backstabbing and two-faced behavior. It's really sad when you go to work and feel like you need to be watching your back the same way you would in a slum. They work harder at denying you raises and promotions than they do at actually rewarding your work and loyalty with such. The last performance reviews virtually no one got a raise, and then pulled us into meetings saying our lack of raises was our fault. The customers are extremely uneducated and, frankly, stupid, about the industry, even though they own their own motor carrier businesses and should be more knowledgable. They break regulations or do not know policies after being in the business for 5,10, or 15 years and call in saying it's our fault. Higher ups pander to them in ways I've never seen (and I've worked customer service jobs before this). Many of the customers simply call in as a reflex, and if they simply read their mail or did a Google search, the call could have been avoided. They are trying to go green, but are so inept at using the computer systems that errors are constantly being made, and creating more phone calls. They are also known for not paying vendors as we constantly got calls from them angrily wondering why we weren't paying our bills. Customers even call sometimes because vendors refuse to service our clients until certain bills are taken care of. If you work in Customer Service, you will be required to do every department's job for them, making you wonder why they even have seperate departments. Never in my life have I worked a job like that. And for the record, most of the recent positive reviews sound very much like higher ups or "yes people" trying to make a job look better than it is.
The bottom line: Avoid this job like the plague. People's behavior there borders on psychological torture.
