FreedomPay reviews

3.1

57% would recommend to a friend

(106 total reviews)

78% positive business outlook

FreedomPay has an employee rating of 3.1 out of 5 stars, based on 106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FreedomPay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

106 reviews
1.0
Oct 18, 2023

Chaos

Recommend
CEO approval
Business Outlook

Pros

The product is very good.

Cons

Zero work/life balance. Extremely underpaid Very minimal opportunity for promotion, no one gets promoted to senior or enterprise account manager no employee reviews did I mention how awful the pay was? there are about two account managers who know what they are doing, but they are on the phone the entire day so good luck getting to talk to them even though they are willing to help no org chart no learning materials you will be expected to understand very complex things with absolutely no guidance the pay is beyond awful. you will not get promoted. you will work all the time. you will be miserable.

1.0
Jul 7, 2023

Not Great

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only positive is that the company is growing, gaining more partners and customers, and I’m sure they will continue to do well financially. They offer quarterly bonuses, but they’ve come in way less than they advertised in interviews.

Cons

The company will bait and switch on you as soon as you accept the position. The pay is on the lower end and there isn’t much room to negotiate. The benefits are crap and the 401k is only 1.5% match, vested after 4 years. It’s one of the worst benefits packages I’ve been offered. Internally the company is SO unorganized. There is no org chart, no one knows who does what and which employees report to who. There is little training in your position and you’re expected to master this incredibly complex company with no information. The departments don’t work fluidly together and it constantly creates confusion. They will promise and promise you promotions and then they disappear unless you threaten to quit. They have hired many staff with the full intention with being remote, and then went back on that - asking us to be hybrid and come into the office. There is really nothing above and beyond that would make freedompay stand out to future employees.

1.0
Aug 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Starting Salary and benefits were decent. Since it was a small company there was room to create some new procedures.

Cons

There were no raises. Whatever salary you came in at, you stayed at until you got fired or quit. I was there for 2 years. It was a horrible climate full of backstabbing and instability. My supervisor said many inappropriate and unprofessional things to me in my time there. Unfortunately there was no HR, so there was no place to take complaints. Management was comprised of massive egos and the turnover rate was like nothing else I have ever seen. Working there was the only time that I know of that I was openly discriminated against by a company for my gender. Again, there was no HR advocate for employees so this behavior was allowed. It was an extremely negative experience.

avatar
FreedomPay Response
8y
We are glad to see, and agree, with the feedback that we have great salaries and benefits at FreedomPay. However, the comment that there are no raises just isn’t true. Quite the opposite, here at FreedomPay we recognize the hard work and dedication of our employees and frequently reward them for their efforts. Another exciting part of working at FreedomPay and mentioned above is the “start-up” mentality that allows for all our employees to contribute new ideas and innovative ways to grow the business. It’s also important to note that FreedomPay has strict policies and guidelines regarding workplace harassment and business code of conduct. As a company experiencing rapid growth and moving very quickly, we recognize that we are not perfect. And while these comments are clearly not reflective of our current environment, we are always striving for improvements and taking real action to be better every day. In fact, in 2017 alone, we have hired our first HR leader, moved into a brand-new state of the art workplace in Philadelphia, and have a company-wide quality commissions bonus plan.
Viewing 4 - 6 of 106 Reviews

Glassdoor has 108 FreedomPay reviews submitted anonymously by FreedomPay employees. Read employee reviews and ratings on Glassdoor to decide if FreedomPay is right for you.