Frontier Airlines reviews

2.6

20% would recommend to a friend

(1,316 total reviews)

James Dempsey

7% approve of CEO

17% positive business outlook

Frontier Airlines has an employee rating of 2.6 out of 5 stars, based on 1,316 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Frontier Airlines employee rating is 26% below average for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

1K reviews
3.0
Jun 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Most of the people you work with are amazing. New planes with more on order, Frontier has been annoucing new routes and new destinations like crazy. The company is growing very rapidly and hiring a lot of new Flight Attendants meaning your seniority will grow fast and you're time on reserve will be short (depending on what base you get). You get flight benefits on other airlines, health, vision, dental, pet, 401k benifits. The hotels you stay at on layovers are very nice and most of the time you'll have the opportunity to go out and experience the city. Your supervisors are great and are willing to help you if you need it. You'll be reimbursed for parking or public transportation to your home base. Training is somewhat paid.

Cons

The pay is mediocre compared to your competitors (you'll have to work here up to 6 years or more to make the hourly you'd make starting out at a similar or bigger airline). Frontier is a very profitable airline but don't expect to see ANY of it because there's no profit sharing. There is little opportunity to make more while you are on reserve, some bases have less time on reserve than others. Reserve (being on-call) is 24hours at a time up to 6days in a row. The new contract has been in negotiations for 3 years and is no where close to being completed (FAs and pilots are on the verge of striking, read the news). As far as our CEO goes, well, compare the approval ratings for our CEO to the CEOs at other airlines... the numbers don't lie. Dont have much to compare our point system to but you can only call out sick a few times a year (in other words dont get sick). You can fly on other airlines but you will be at the very very very bottom of thier standby list. With that being said, commuting is not at all recommended but there are people who do it. Expect to work days that are barely legal while on reserve. Get back from a long exhausting trip? They could put you back on reserve at the airport until you time out. On to training... Frontier has one of the most intense trainings out there with only about a 50% to 60% success rate. Fail a test twice? Bye. 10 seconds late to class? Adios. You'll be thrown a lot of info in three weeks and only get to see an actual real life plane once until after you're done with training yet you're expected to know what you're doing. My advice, either work here for a little to gain experience then move on to a better airline or stick it out for a couple years til the new contract comes out. Frontier is experiencing growing pains and I do have hope it'll get better and be like the old frontier you'll hear so many old Frontier FAs talking about but it's going to take a long time to get that point with our current management team. Everyone's opinion will be different but do your research and see if this is the job for you in your current situation.

1.0
Feb 9, 2016
Recommend
CEO approval
Business Outlook

Pros

training is intense but most instructors were great. Meet great people. They pay for lodging during training. Hotel's are nice on layovers.

Cons

Favoritism was my ultimate complaint. Some people were highly favored and got away with so many things. For example one person overslept and was late to class which was immediate termination but for this person who made up an excuse, they were offered a spot in the next training class and is now flying and a huge headache. Some people are reprimanded and used as examples while others are let go with a warning. Management doesn't really know what they are doing because rules change every day. FA's sleep in the jumpseat or lavatories when they should be helping with service or working. Training center is located in the middle of nowhere so there are only a couple of places to eat. we took an uber to walmart on the weekend to stock up on food for our rooms. Tons of gossip. Pay is $19 and some change starting but on reserve expect your check to be no more than $700. I once received a check for $447 after uniform and monthly dues came out. Passengers are rude which in turn makes the FA rude - it is an unhealthy environment which is why there is such a high turnover rate just like Spirit. My advice to anyone serious about being an FA - just apply and wait for a major carrier. With the time and money you spend on training with small carriers and all the sacrifices you have to make in order to get through training it just isn't worth it. I left before I hated the position

2.0
Dec 24, 2017
Recommend
CEO approval
Business Outlook

Pros

new aircraft, growing airline, short reserve period, nice hotels, awesome flight deck crew, family feel due to the smaller size (so you know more people of the flight crews and gate agents), excellent flight benefits and medical, dental, vision. Vision and dental are actually free with the option of upgrading to a premium plan.

Cons

PAY! We have the lowest pay in the industry for a mainline and it's verging on regional airline pay. The planes are filthy and we don't have cleaning crews. Most of the time, we can't get what we need when we land. The station won't have a vacuum, no trash bags, no toilet paper or paper towels, no gloves, no soap. Every single station Frontier flys into, they should have what we need. We bring in some 'interesting clientele' due to the low fares that are rude to the flight crew and don't care about keeping the planes nice and tidy. The morale is really low (understandably) because our CEO and company don't care about anyone but themselves and their bottom line. The contract is old and terrible! The reserve rules and pay are poor, you hardly fly on reserve, we top out at $37/hr, compared to over $67 at United, we get no extra pay for tarmac delays, redeyes, delays, international, no educational assistance or leave, no language speakers, we only get paid 3/6 hours to sit ready reserve (couch), no crews meals on turns that we aren't allowed to get off the aircraft, horrible uniforms. The uniforms are so thin, that we are required to wear a white undershirt with them, they don't fit well and make you look like you're 250 lbs (even though I'm 140 lbs), we get no dry-cleaning allowance, only $150 for new uniform pieces each year. People love our low fares, but they hate us, our airline, the customer service, and the nickel-diming. They hate that the seats don't recline, the lack of wifi, the lack of legroom, the thin/hard seats, small tray tables, no real food on the plane, the expensive bag and upgrade fees, and the charges for snacks and drinks. In return, all of these frustrations are taken out on the flight attendants!!! They really think it's our fault for those things. The airline also doesn't take care of the passengers when their plane is delayed significantly, cancelled, or when reservations need to be changed...they leave them high and dry. The website doesn't make it clear to passengers who aren't savvy fliers, that the price you pay is basically for a seat...nothing else. Even Spirit is more clear with their fares (It's the Bare fare...just the fare and nothing else is included). The general feeling at Frontier is that they don't take of their passengers or their employees. Only those at the top of management and the CEO are benefiting from all the hard work that the employees do and the poor treatment that we suffer through. They are making record profits and getting huge bonuses, spending 49.5 Billion on new aircraft and opened a new headquarter building, while I live paycheck to paycheck and sometimes have as low as $24 in my bank account. There is no way we are going to triple in size if they don't treat their flight attendants and pilots to a new contract and better treatment, as well as treating the passengers better. They think that we are disposable and would rather us leave and go to another airline, than us stay and get pay raises for years and years. The joke is on them when we start striking and they have no one to fly the planes, which will hurt their profits and reputation. Maybe THEN, they will start caring!

Viewing 4 - 6 of 1,316 Reviews

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