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      Genpact

      Engaged Employer

      Genpact reviews

      3.7

      72% would recommend to a friend

      (28,727 total reviews)
      avatar

      BK Kalra

      79% approve of CEO

      72% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.7

      Career opportunities

      3.4

      Senior management

      3.3

      Compensation and benefits

      Genpact has an employee rating of 3.7 out of 5 stars, based on 28,727 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Genpact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      29K reviews
      1.0
      Jul 19, 2017

      Old boys club with high turnover rate

      Vice president analytics
      Recommend
      CEO approval
      Business Outlook

      Pros

      High turnover rate lends opportunity to change roles.

      Cons

      It's an old boys club with a group of Indian men who invent new management positions to bring their buddies over to live in the US. In US conference rooms, they will switch to non-English to exclude team members from participating in discussions. It creates a very hostile environment, especially in the NYC office. -Shady RFP responses, if clients were to dig deeper, they would find dishonesty ripe throughout the organization -Claim to promote women in their workforce but only make meaningful changes in Indian operations. The same old boy's club that has full control of upper management has not adapted to US professional environments, meaning they do not embrace gender equality or diversity, despite an abundance of hashtags and LinkedIn articles about it -Openly discriminate against pregnant women. In my time here, I've seen 3 expecting mothers pushed out with management openly discussing why pregnancy is bad. As a father myself, this is disgusting. -Constant reassignment in the sales coverage, hire people for one job, switch it 6 months later.

      avatar
      Genpact Response
      8y
      Thanks a bunch for taking the time to write this detailed feedback and advice. One of the benefits of social media is that it allows people to transparently provide feedback, often the feedback is positive and encourages us but sometimes it can be negative and make one introspect. Over the last few years, Genpact has made significant changes to its structure and strategy to be closer to where our clients are in order to serve them better. We wanted our key leaders to be in the "center of gravity" as far as business is concerned and that has involved moving senior management to the US and the UK. We are delighted by the camaraderie and bonds of friendship between employees and it is unfortunate that you have felt excluded because of that. We wish you had raised this while you were with us so we could have taken appropriate measures. We have noted your feedback on “non-English” and while we assure you that this is not intentional, it is possible that people inadvertently switch to their mother tongue from time to time. On your point about dishonesty in the organization, this is serious and we request you to contact us with specifics so we can take necessary action. Integrity and following the letter of the law is of utmost importance to us. And finally on your perception on gender diversity being restricted to hashtags and articles only, truth is we are more committed to this cause than we give ourselves credit for. Consider some of these facts; we now have 3 women directors on our Board; 33% of all promotions in the US last year were women; we rolled out parental leave in the US which gives new parents 6 weeks of paid time off to spend with their families, we also have an adoption assistance program that offers all US employees reimbursement of adoption expenses; our Career 2.0 program, which targets experienced women on sabbatical and career break, has met with tremendous success in the US by way of hundreds of applications, several hires, and most of all, hugely positive feedback. Besides structured mentoring programs, regular networking sessions are organized for women across the globe. We could go on and on but hopefully you get the drift. Again, that is not to say that there is no room for improvement because after all, this is a journey and we won’t achieve success in one go. If you could contact us with specific instances, we will work towards ensuring they are corrected and not repeated. We look forward to connecting with you and our best wishes are with you for your professional success.
      1.0
      Apr 10, 2017

      Soul-Crushing

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay was decent, but not enough to make up for the hair-tearing frustration, the constant shortsighted policy-changes, or the toxic office-culture.

      Cons

      Genpact is famous in its industry for being close-lipped and miserly with information, especially where layoffs, firings, and unpopular changes in policy are concerned. To them, workers are meant to be exploited until they break, and then to be replaced as quickly as possible. Evaluations are metrics-based, but the criteria change so often that you will never be able to guess in advance what you'll be evaluated on this month (but you *can* expect that every "mistake" you make will come directly out of your paycheck). Management is profoundly uninterested in receiving feedback from any of its employees, especially those who actually interact with customers. Middle management constantly changes company policies in an attempt to prove to upper management that something, anything, is being done, but none of these policies' long-term effects are ever taken into account before implementation. Fortunately, reversals are so frequent that you'll never have the chance to get used to a policy before it's replaced with something even more asinine. Veteran employees view new hires with a mixture of pity and contempt: these poor saps have no idea what they've signed up for, or how difficult it will be to find a decent job with the stain of Genpact tainting their resumes. They generally advise new hires to leave as quickly as possible, before the hopelessness infects them too. In fact, that's what I'm doing right now: get out while you still can.

      1.0
      Jun 10, 2016

      The Worst Company in the Universe

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are absolutely NO pros to working at Genpact. If you are offered a job at Genpact don't take it if you value your mental and physical health. It will be hell from day one onward.

      Cons

      Genpact is an Indian owned company. The executives and managers from India think they are better than the US workers. They are rude and ignorant to deal with. HR Leadership is a joke and has no idea of HR practices. HR Leadership is lazy and just wants to fire eveyone rather than provide employees with the proper training and tools to be successful to do their jobs. You are set up for failure as soon as you are hired and start. There is alot of "high schoolish" nonsense that goes on with the employees and management allows it. Working at Genpact is like working in a daycare.

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