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Goosehead Insurance

Engaged Employer

Goosehead Insurance reviews

3.3

56% would recommend to a friend

(1,851 total reviews)
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Mark Miller

66% approve of CEO

56% positive business outlook

Goosehead Insurance has an employee rating of 3.3 out of 5 stars, based on 1,851 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goosehead Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Aug 22, 2020
Recommend
CEO approval
Business Outlook

Pros

- The pay is somewhat decent for being directly out of college. - The people in the actual trenches with you on a daily basis are cool.

Cons

- Rampant Alcoholism and upper management that not only does nothing about it, but actively encourages it. - Several issues with Sexual Harassment, even though management and HR will continually not only downplay it, but actively keep it under wraps. Sometimes they will actually protect perpetrators more than actual victims. - Executives spend more time playing golf than they do actually running the company. - Upper management does not take constructive criticism well. They are incredibly dismissive. - Work/Personal Life balance is non-existent. The President at one time had advised a group of us that there’s no such thing, that this job should be your life. - Executives do not care about you. At one time, one of the VP’s was quoted in - heated speech about “everyone being replaceable.” - If you speak a second language, not only will you not be paid more, but they will make countless excuses as to why they shouldn’t pay you more, even though we have thousands of clients who spoke a second language. - A large amount of the sales agents/agency owners are completely under educated, underprepared, or highly unethical. All issues brought up to upper management have been largely ignored. - Upper management will coach service agents in the best way to “pitch” (lie to) to potential franchise owners in order to sign them with the company, even if that person is obviously not a good fit for the company culture and environment. - Quality control does nothing to stop bad agents from abusing clients with bad policies. - Upper management is lowkey racist. In a very passive aggressive away (see point in regards to how they treat second language clients and agents). - CEO is highly out of touch with his own company. Only cares about sales. - I worked over 80 hours a week (including Saturdays) and this is completely normalized and expected of you. You are treated terribly if you prioritize your own personal life and mental health.

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Goosehead Insurance Response
5y
We want to address this review because the details listed are contradictory from daily office life at Goosehead. A safe and fun culture is what makes our offices so special and this is top priority for us. There is an open door policy for our employees to communicate with with HR, Managers, and Executive team members. We have several additional resources for employees to voice any concerns, such as our anonymous hotline. One of the best things about Goosehead is the quality of people we get to surround ourselves with. We will continue to invest and ensure we maintain this reputation. Our employees are our teammates and friends. We care deeply about the success and well-being of our people. We will not tolerate inappropriate and unprofessional behavior. There is a zero tolerance policy for harassment and alcohol use in the office. This is clearly communicated in our employee handbook and we encourage employees to communicate any concerns so we can address them promptly.
1.0
Sep 25, 2018

Service Agent CALL CENTER

Recommend
CEO approval
Business Outlook

Pros

I was young so it was the M-F sch

Cons

Oh where do I begin. Overworked over worked over worked. See what happens is when you work hard they only promote their friends. Its whose butt you kiss really. Also apparently doing your job during the day is frowned upon because right before I left I was told that I needed to stay late (unpaid) to show my how much I work. Meanwhile during the day I was working my own cases, pulling from the queue and working other peoples cases. Yet the people promoted are the ones who get drunk with their boss on the weekends. This is hands down the second to worst job I had ever had. I was not appreciated for any of the hard work I did. If you want to work with people who are from high school work here. I can tell you that the place I moved on to really shows me how mature hard working adults are. If you are a hard worker who is an adult don't work at Goosehead. They need to know that they burn out their good employees because they would rather keep the people who kiss butt there.

1.0
Jun 30, 2020
Recommend
CEO approval
Business Outlook

Pros

- Good insurance product and competitive rates for clients - They will literally hire anyone, if you can’t find a job and have no experience in anything they will hire you, don’t care about qualifications at all Management asks employees to post positive Glassdoor reviews to save face. Save yourself the time and look elsewhere

Cons

- EXTREMELY HIGH TURNOVER, will lie to you during interview process saying no one leaves when in reality sales people drop off like flies, always new faces you can’t keep track - All the CEO cares about are the companies stocks, does not care at all about the people. When COVID-19 came he refused to let employees work from home till the state forced him to then right when phase 1 of reopening happened he had everyone back in the office leading to a spread of COVID through the offices forcing them to shut down again. DOES NOT CARE ABOUT HIS EMPLOYEES - Call center work environment - Long hours, management expects you to get there at 7:30am and look down on you for leaving before 6:30pm - Very young work force leading to an extremely immature work environment, most of the managers do not have the maturity to properly lead a group of people

Viewing 19 - 21 of 1,851 Reviews

Glassdoor has 1,889 Goosehead Insurance reviews submitted anonymously by Goosehead Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Goosehead Insurance is right for you.