Is H&R Block a good company to work for as a Assistant Team Leader?

Assistant Team Leader professionals working at H&R Block have rated their employer with 3.5 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Assistant Team Leader Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Assistant Team Leader interview questions at H&R Block .

Does H&R Block pay Assistant Team Leader employees well?

Assistant Team Leader professionals rate their compensation and benefits at H&R Block with 1.3 out of 5 stars based on 18 anonymously submitted employee reviews. This is 79.1% worse than the company average rating for salary and benefits. Find out more about Assistant Team Leader salaries at H&R Block.

How happy are Assistant Team Leader professionals working at H&R Block?

60% of Assistant Team Leader employees at H&R Block would recommend their employer to a friend. This rating has increased by 118% in the past 12 months. Assistant Team Leader professionals have also rated H&R Block with a 3.6 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.8 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 461 reviews)); "I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 461 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 421 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 206 reviews)); "Great coworkers and corporate kept you very in the know" ((in 203 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 852 reviews)); "Poor management and severely understaffed" ((in 250 reviews)); "No benefits besides PTO and lack of full" ((in 248 reviews)); "Low salary and the grow expectations are limited." ((in 138 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 83 reviews))

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H&R Block

H&R Block Assistant Team Leader reviews

3.5

60% would recommend to a friend

(18 total reviews)

Curtis Campbell

Not enough data to show CEO approval

Ratings by category

3.9

Diversity & inclusion

3.8

Culture & values

3.6

Work/Life balance

3.4

Senior management

2.6

Career opportunities

1.3

Compensation and benefits

Assistant Team Leader employees have rated H&R Block with 3.5 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Assistant Team Leader professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Assistant Team Leader professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

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Reviews by job title

18 reviews

1.0

Mar 26, 2024

Applicants Beware

Assistant team leader

Recommend

CEO approval

Business Outlook

Pros

Office experience, Team building and communication

Cons

Company lies about hours offered, high workload for minimum pay. High pressure from corporate that puts profits and reporting over the people,(clients and associates).

3.0

Feb 12, 2024

Depends on your District/Office

Assistant team leader

Recommend

CEO approval

Business Outlook

Pros

I work in a small office that only has about 600 expected returns for this season. My TL and DGM are really lax with us because there's only 3 Tax Pro's working here (on a staggered schedule) and I'm on the person on front desk. I've been granted the ability to clock as much OT as I want out of this office. By Comparison, an office 12 miles away is super strict on OT (different team leader, but same district). I've worn jeans and a hoodie to work during the early season when we had no one in here and it was never an issue. You may want to check which office you're applying for to see how strict it is.

Cons

The DGM can and will go in and change schedules on the weekend, and there is really bad communication from that level to the offices. It's really clear that whoever it is that has promoted the different programs and systems that are used to H&R Block has 0 IT knowledge as integration and usability are terrible at best. Most of the computer equipment is several years (decades even) old. The other problem you'll run into is employees that have been here so long that they refuse to listen to any of the new policies (they change every year) but then expect a non tax pro to know how to file taxes in the new systems, despite that not being in our training. Regular retail type issues with customers and bad attitudes. Expect to get cursed out, hung up on, etc. It can be tough mentally sometimes. Season end bonus is based on district performance, which is made up of several offices (I believe mine has 27 offices I believe). If a single one fails the numbers set by corporate (Clients served, hours worked, and some other random stuff), then the whole district doesn't get a bonus. This also includes if an office is under the required hours needed, OR over. There's a percentage that the offices have to be between for hours worked.

2.0

Feb 27, 2023

Dishonest Work Practices and Vindictiveness

Assistant team leader

Recommend

CEO approval

Business Outlook

Pros

The nature of the job is pleasant and productive.

Cons

Company culture is poor. Lack of support from upper management, and a culture of vindictiveness that stems from corporate on down.

Viewing 10 - 12 of 18 Reviews

Jobs at H&R Block

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H&R Block Assistant Team Leader reviews

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