H&R Block CSP - Client Service Professional reviews

3.8

62% would recommend to a friend

(204 total reviews)

Curtis Campbell

64% approve of CEO

47% positive business outlook

CSP Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most CSP Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by CSP Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

204 reviews
4.0
Jul 18, 2022
Recommend
CEO approval
Business Outlook

Pros

I love that they’re very flexible perfect for students and or having a second job, perks is that you get your taxes done for free. Customer service is great in regards to helping out the client’s needs before filing taxes.

Cons

The only downfalls of this position is the setup of having to do campaign calls, which they’re not very effective at times lack of feedback towards management doesn’t really exist as to let them know what works to bring in more clients and such. Training should be implemented a little more year after year coming back rather than starting day one and cramming new schedule manager and new system por protocols. Another thing is I wish there was room for growth instead of just tax pro, also that it’s just a seasonal job.

4.0
Jun 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Such kind and fun coworkers. A really understanding staff for everyone’s individuality and personal lives. Once you get the appointment center down and are comfortable with greeting clients it can be wonderful.

Cons

Sometimes when it gets busy, clients will get upset. This tends to fall onto the client services professionals who do not have control over this. It can be stressful and frustrating.

Viewing 142 - 144 of 204 Reviews

Glassdoor has 8,664 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.