Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 362 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 362 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 443 reviews)); "I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 439 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 421 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 222 reviews)); "Great coworkers and corporate kept you very in the know" ((in 189 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 868 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 258 reviews)); "Poor management and severely understaffed" ((in 255 reviews)); "Low salary and the grow expectations are limited." ((in 129 reviews)); "upper management does not care" ((in 80 reviews))

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(362 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (362 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 362 company reviews on Glassdoor. This indicates that most Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

362 reviews

3.0

Feb 6, 2021

Easy work, no structure. Bad pay

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Easy work. You get to the learn the basics of an office environment.

Cons

The training structure is non-existent. The pay is terrible.

3.0

Feb 5, 2021

good at keeping clients happy, bad at keeping employees happy

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

-good/collaborative office culture - everyone helps each other -work independently -clients are generally pleasant

Cons

-minimum wage -no benefits -high turnover -do not depend on this job for your livelihood -guarantee to become a tax pro if you get 100% on all the courses. I did that and still ended up as a CSP. -sometimes there are angry clients (that r mad at the gov/prices but take it out on us). there is no safety protocol in place for that.

5.0

Feb 4, 2021

It's a great job while in school and learn hands on

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Very self-paced, a bunch of learning, room to grow and etc

Cons

the pay sometimes depending on location

Viewing 178 - 180 of 362 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

H&R Block

H&R Block Client Service Professional reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Easy work, no structure. Bad pay

good at keeping clients happy, bad at keeping employees happy

It's a great job while in school and learn hands on

Jobs at H&R Block

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