Is H&R Block a good company to work for as a Client Services Representative?

Client Services Representative professionals working at H&R Block have rated their employer with 3.7 out of 5 stars in 67 Glassdoor reviews. This is a lower than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Services Representative Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Services Representative interview questions at H&R Block .

Does H&R Block pay Client Services Representative employees well?

Client Services Representative professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 67 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Services Representative salaries at H&R Block.

How happy are Client Services Representative professionals working at H&R Block?

47% of Client Services Representative employees at H&R Block would recommend their employer to a friend. This rating has decreased by 46% in the past 12 months. Client Services Representative professionals have also rated H&R Block with a 3.5 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.7 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (680) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 455 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 442 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 417 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 216 reviews)); "Great coworkers and corporate kept you very in the know" ((in 189 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 857 reviews)); "No benefits besides PTO and lack of full" ((in 253 reviews)); "Poor management and severely understaffed" ((in 250 reviews)); "Low salary and the grow expectations are limited." ((in 134 reviews)); "upper management does not care" ((in 82 reviews))

H&R Block Client Services Representative reviews

3.7

47% would recommend to a friend

(67 total reviews)

Curtis Campbell

Not enough data to show CEO approval

28% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (67 reviews)

Ratings by demographic groups

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Client Services Representative employees have rated H&R Block with 3.7 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Client Services Representative professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Services Representative professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

67 reviews

4.0

Dec 30, 2014

Block

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Extensive training process, beautiful building, free downtown parking.

Cons

Pay and seasonal employment, no benefits

4.0

Dec 15, 2014

Great place

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Seems like a great job and im excited. I hope to have the best experience

Cons

None great experience I will stat

4.0

Jun 29, 2014

Satisfactory Experience

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Great people to work with, good training program, lots of tax knowledge among the tax pros, plenty of opportunity to gain as much tax experience as you like, flexible work hours, good balance of work/family life.

Cons

Not much room for advancement, relatively low pay, hard to plan here for long term employment. I can see where newcomers get frustrated with getting tax experience the first year.

Viewing 61 - 63 of 67 Reviews

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H&R Block

H&R Block Client Services Representative reviews

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