Is H&R Block a good company to work for as a Client Services Representative?

Client Services Representative professionals working at H&R Block have rated their employer with 3.7 out of 5 stars in 67 Glassdoor reviews. This is a lower than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Services Representative Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Services Representative interview questions at H&R Block .

Does H&R Block pay Client Services Representative employees well?

Client Services Representative professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 67 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Services Representative salaries at H&R Block.

How happy are Client Services Representative professionals working at H&R Block?

47% of Client Services Representative employees at H&R Block would recommend their employer to a friend. This rating has decreased by 46% in the past 12 months. Client Services Representative professionals have also rated H&R Block with a 3.5 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.7 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (678) , Tax Professional (441) , Tax Preparer (375) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (149) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"Great for people who want to work part time in the season without a lot of commitment year round." ((in 449 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 441 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 421 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 229 reviews)); "Great coworkers and corporate kept you very in the know" ((in 193 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 868 reviews)); "Poor management and severely understaffed" ((in 248 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 242 reviews)); "salary is low; job is not stable" ((in 132 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 82 reviews))

H&R Block Client Services Representative reviews

3.7

47% would recommend to a friend

(67 total reviews)

Curtis Campbell

Not enough data to show CEO approval

28% positive business outlook

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Client Services Representative employees have rated H&R Block with 3.7 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Client Services Representative professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Services Representative professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

67 reviews

3.0

May 1, 2023

Good job good opportunity

Client service representative

Recommend

CEO approval

Business Outlook

Pros

If you are looking to become a Tax Professional and/or a Tax Advisor this can be a very good job for you. It can give you study tools and practice for a 40 to 80 Hour non real time exam. But the work is in real-time and they start you where they need you at the front. The Tax Pros are so wonderful and helpful.

Cons

Retail position with no set schedule no advance notice ever. Poor communication no email was ever used except for Campaign Calls. Breaks were rarely offered.

2.0

Apr 30, 2023

Really Low Pay

Client service representative

Recommend

CEO approval

Business Outlook

Pros

The office I worked in had really great people and a rather relaxed environment.

Cons

The Pay was extremely low for the type of administrative and access to very sensitive data.

3.0

Apr 7, 2023

Average experience

Client service representative

Recommend

CEO approval

Business Outlook

Pros

When you're lucky enough to get paired with the right tax professionals at your office, it can be quite a pleasurable experience. Job is extremely easy, and I had a lot of downtime. I was also able to file my taxes for free.

Cons

There was a lack of support and understanding from upper management. Technology is outdated and often buggy.

Viewing 19 - 21 of 67 Reviews

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