Is H&R Block a good company to work for as a Client Support Professional?

Client Support Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 363 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Support Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Support Professional interview questions at H&R Block .

Does H&R Block pay Client Support Professional employees well?

Client Support Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 363 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Support Professional salaries at H&R Block.

How happy are Client Support Professional professionals working at H&R Block?

66% of Client Support Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Client Support Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (204) , CSP - Client Service Professional (202) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (136) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 475 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 437 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 424 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 205 reviews)); "Great coworkers and corporate kept you very in the know" ((in 191 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 867 reviews)); "Poor management and severely understaffed" ((in 253 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 250 reviews)); "Low salary and the grow expectations are limited." ((in 138 reviews)); "upper management does not care" ((in 82 reviews))

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H&R Block

H&R Block Client Support Professional reviews

3.8

66% would recommend to a friend

(363 total reviews)

Curtis Campbell

67% approve of CEO

46% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.7

Senior management

3.6

Career opportunities

3.1

Compensation and benefits

Client Support Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 363 company reviews on Glassdoor. This indicates that most Client Support Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Support Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

363 reviews

1.0

Jan 20, 2024

Horrible Management and No Training

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

There are almost no benefits at all. I beg you if you are looking for a receptionist job find any other company to hire you before going to this one.

Cons

They lie about working around your schedule and have way too many out of work expectations for the job title. The pay is next to none, the amount of scam "Campaign Calls" they want you to make is morally bankrupt. There is almost no training that is of any use and the management is almost never available to provide assistance if needed. I have yet to mention the toxic work culture and the ever present manipulation by the management team is downright horrible and borderline abusive. To sum this review up I would consider getting a receptionist job in Hell before I ever work here again.

3.0

Jan 12, 2024

Lousy pay, but a nice place to work depending on the office

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Usually a nice office environment Good training resources

Cons

Pay isn't commensurate with workload and duties

4.0

Jan 11, 2024

Client Service Professional

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Flexible and comfortable to work at while being a full time university student.

Cons

Minimum wage as payment while doing accounting work, too little.

Viewing 73 - 75 of 363 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Peachtree Corners, GA

$36K - $60K /yr

(Glassdoor est.)

View job

Pre-Season Tax Professional

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H&R Block Client Support Professional reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Horrible Management and No Training

Lousy pay, but a nice place to work depending on the office

Client Service Professional

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