Is H&R Block a good company to work for as a Client Support Professional?

Client Support Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 363 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Support Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Support Professional interview questions at H&R Block .

Does H&R Block pay Client Support Professional employees well?

Client Support Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 363 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Support Professional salaries at H&R Block.

How happy are Client Support Professional professionals working at H&R Block?

67% of Client Support Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Client Support Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (204) , CSP - Client Service Professional (202) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (136) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 453 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 448 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 422 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 212 reviews)); "Great coworkers and corporate kept you very in the know" ((in 196 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 868 reviews)); "No benefits besides PTO and lack of full" ((in 245 reviews)); "Poor management and severely understaffed" ((in 245 reviews)); "salary is low; job is not stable" ((in 136 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 79 reviews))

H&R Block Client Support Professional reviews

3.8

67% would recommend to a friend

(363 total reviews)

Curtis Campbell

67% approve of CEO

46% positive business outlook

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Client Support Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 363 company reviews on Glassdoor. This indicates that most Client Support Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Support Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

363 reviews

4.0

Jun 10, 2017

I love working for H&R Block.

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

The H&R Block I work for I have an amazing boss and general manager. As long as you communicate with them they will help the best the can. Very flexible work hours, and wonderful team. Most of our clients are very polite and respectful. I really joy meeting new people and seeing our clients for the past 15 years.

Cons

Sometimes the clients can be rude but, it doesn't happen very often and as long as you listen to the issue at hand it calms them down.I wish that the receptionist were allowed to answer the basic tax questions.

3.0

May 21, 2017

Client Service Professional

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

I was hired for Front office Receptionist, and the job turned out to be something else. And for $10.50 hr, it was not worth my time, but I worked their only because I needed employment.

Cons

This job included me being a bathroom cleaner, vacuum the rug, clean windows. Reason, cause they did not want to pay for those services.

4.0

May 12, 2017

I had an amazing experience, meeting new people and being of help to management, the tax professionals and the clients.

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

Every employee was very nice, friendly and helpful. I have made some forever friends while at this position. I hope to be hired back during next year's tax season.

Cons

There were some miscommunications and hard feelings during the season. It seems that everyone was not on "the same page" at times.

Viewing 235 - 237 of 363 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

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H&R Block

H&R Block Client Support Professional reviews

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I love working for H&R Block.

Client Service Professional

I had an amazing experience, meeting new people and being of help to management, the tax professionals and the clients.

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