Is H&R Block a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at H&R Block have rated their employer with 3.5 out of 5 stars in 121 Glassdoor reviews. This is a lower than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at H&R Block .

Does H&R Block pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at H&R Block with 2.9 out of 5 stars based on 121 anonymously submitted employee reviews. This is 3.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at H&R Block.

How happy are Customer Service Representative professionals working at H&R Block?

80% of Customer Service Representative employees at H&R Block would recommend their employer to a friend. This rating has decreased by 3% in the past 12 months. Customer Service Representative professionals have also rated H&R Block with a 3.6 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.8 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (678) , Tax Professional (441) , Tax Preparer (375) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (149) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 450 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 443 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 415 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 217 reviews)); "Great coworkers and corporate kept you very in the know" ((in 187 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 853 reviews)); "No benefits besides PTO and lack of full" ((in 261 reviews)); "Poor management and severely understaffed" ((in 257 reviews)); "salary is low; job is not stable" ((in 135 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 81 reviews))

H&R Block Customer Service Representative reviews

3.5

80% would recommend to a friend

(121 total reviews)

Curtis Campbell

Not enough data to show CEO approval

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (121 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Customer Service Representative employees have rated H&R Block with 3.5 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

121 reviews

3.0

Aug 19, 2020

Ok job for part-time seekers

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good opportunity to work overtime. You do get sick time as well. There is opportunity to come back as Tax professional if you exceed expectations.

Cons

You will be required to make cold calling to customers in their database system. Be prepare to deal with angry customers and out-bound calls. The company, at the time, didn't have a standard tax filling price which made it impossible to answer customers questions. Tax professionals were the only ones that could provide an estimated filling price, but they were busy and could not or didn't want to answer this type of questions. They pay was minimum wage.

4.0

Jun 9, 2020

Good place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There was a friendly staff who were always helpful

Cons

There is the occasional angry customer

1.0

Apr 27, 2020

Not going back

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It was better than being unemployed.

Cons

"Team" did not mean cooperation: instead, managers and stores competed against one another. The tax service itself seemed okay but the atmosphere of desperate last-minute work scheduling and frantic go-go-go outbound phone calling did not create an impression that this is a company to be trusted.

Viewing 64 - 66 of 121 Reviews

Jobs at H&R Block

Seasonal, Lead Customer Service

Seasonal, Lead Customer Service

Senior Client Engagement Specialist

Product Support Manager - Tax Pro Experience

H&R Block

H&R Block Customer Service Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Ok job for part-time seekers

Good place to work

Not going back

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