Is H&R Block a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at H&R Block have rated their employer with 3.5 out of 5 stars in 121 Glassdoor reviews. This is a lower than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at H&R Block .

Does H&R Block pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at H&R Block with 2.9 out of 5 stars based on 121 anonymously submitted employee reviews. This is 3.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at H&R Block.

How happy are Customer Service Representative professionals working at H&R Block?

80% of Customer Service Representative employees at H&R Block would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service Representative professionals have also rated H&R Block with a 3.6 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.8 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (678) , Tax Professional (441) , Tax Preparer (375) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (149) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 452 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 447 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 423 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 222 reviews)); "Great coworkers and corporate kept you very in the know" ((in 200 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 865 reviews)); "No benefits besides PTO and lack of full" ((in 246 reviews)); "Poor management and severely understaffed" ((in 245 reviews)); "salary is low; job is not stable" ((in 131 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 75 reviews))

H&R Block Customer Service Representative reviews

3.5

80% would recommend to a friend

(121 total reviews)

Curtis Campbell

Not enough data to show CEO approval

42% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative employees have rated H&R Block with 3.5 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

121 reviews

5.0

Aug 11, 2015

Great organization to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great culture. Opportunities for advancement.

Cons

Seasonal employment. Not enough hours.

4.0

May 8, 2015

Good job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Clearly defined responsibilities, but freedom to do the job well in your own way. Very flexible with your schedule knowing it's seasonal work (for the tax season), and nicely upfront about the pros and cons of working the job (hours can rise and fall during peak and low periods during the 3.5 months they're open every year). Company delivered nice perks in the form of food treats to the different offices esp. as things got busier close to April 15th. You can have your taxes done for free by one of the tax pros in your office.

Cons

I wish the company did recycling, any at all.

3.0

Jan 22, 2015

Overview

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good people to work with . flexible schedule.

Cons

not enough pay. i would like to see a longer work season

Viewing 103 - 105 of 121 Reviews

Jobs at H&R Block

Seasonal, Lead Customer Service

Seasonal, Lead Customer Service

Product Support Manager - Tax Pro Experience

Senior Client Engagement Specialist

Seasonal, Operations Technical Specialist (Part Time)

H&R Block

H&R Block Customer Service Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great organization to work for

Good job

Overview

Jobs at H&R Block

H&R Block reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

H&R Block reviews FAQs

Company ratings over time

Jobs at H&R Block