H&R Block Field Technology Support Specialist reviews

- Poorly trained Tax Professionals on self explanatory system. Literally it's essentially and HRB google, which includes different departments for varying issues.Overall it's not a bad job as far as working from home option. What makes this position horrible is the Tax Professionals.  To understand this tech support line is not for fixing thier return misentries, figuring out calculations , or manipulating transaction or "pushing returns" we are not tax professionals to fix returns, we are not financial services department. This is strictly a line for actual programming issues. 99% of the time the tax preparer calls for a diagnostic that are simply notices that they have to fix the return. It has nothing to do with the program not working right. On top alot of the Tax Pros are EXTREMELY rude and disrespectful to the tech line because they don't take the time to educate themselves on thier software. Everything is located in the all in one search tool "DNA"  like tax help, invoicing, and it also has a page for other department lines created for these issues. It's extremely difficult to cooperate with people who are supposed to be under one company but treat our department as if they aren't at work cursing and more over issues that alot of the time has nothing to do with the software, and outage or broken equipment.  Additionally there is a grand issue with the clients not sending thier signature consents over to HRB correctly for Approve online and Tax Pro Reviews. I recommend HRB advise clear cut information to client how to do it properly cause due to thier error, tax pros expect FTS to remedy and issue having nothing to do with the office software but the software of a client...using thier computer...in thier home...this is not efficient or accurate way of operating a digital service.

*Tax season requires you be available sixteen hours a day, seven days a week, at a moments notice, without paying for on-call status (7am to 11pm CST). *No guarantee of hours. *No promotion opportunities. *Kansas City call center techs are hit-or-miss, leaving times where a dispatch two hours away can be something that is fixed in thirty seconds (yes, this did happen to me).