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      H&R Block

      Engaged Employer

      H&R Block Front Desk Associate reviews

      3.9

      82% would recommend to a friend

      (174 total reviews)

      Curtis Campbell

      100% approve of CEO

      77% positive business outlook

      Ratings by demographic groups

      Front Desk Associate employees have rated H&R Block with 3.9 out of 5 stars, based on 174 company reviews on Glassdoor. This indicates that most Front Desk Associate professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Front Desk Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      174 reviews
      3.0
      Nov 28, 2020

      Nice job

      Front desk receptionist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not stressful. Very relaxed environment

      Cons

      Dealing with difficult people On the phone

      5.0
      Nov 9, 2020

      ?

      Front desk receptionist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Experience Free tax return Chill Answer phone Small office

      Cons

      Client tax professional miscommunication Leads to you dealing with the complaints and angry clients

      3.0
      Jun 14, 2020

      Easy Job. Messy Management and Hostile Environments

      Front desk receptionist
      Recommend
      CEO approval
      Business Outlook

      Pros

      This job is very straight forward. It's easy to learn and takes minimal effort. It prepares you for office life. I learned how to set appointments, read call scripts, how to calm clients down, and organizational skills.

      Cons

      The tax pros are horrible to each other. They are entitled and rude. They bully the first years and create a very hostile work environment. I thought about reporting them several times to HR for their behaviors. I was even ganged up on quite a few times for small errors. It felt like I was in high school. They were all very immature. Not to mention the messy management. The bosses barely know more than I do about things and are very poor at controlling the workers. Then, there are people that have no right to tell you what to do, that walk all over you. I was a teenager when I first started working and they looked down on me, because of it. They would claim I was their favorite receptionist, but then they would treat me like dirt. Overall, not a good experience.

      Viewing 130 - 132 of 174 Reviews
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      H&R Block reviewsH&R Block Front Desk Associate reviews

      Glassdoor has 8,687 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.