Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 363 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 363 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (204) , CSP - Client Service Professional (202) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (136) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 458 reviews)); "I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 448 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 422 reviews)); "The chance to get flexible schedule was definitely a good thing." ((in 202 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 199 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 863 reviews)); "No benefits besides PTO and lack of full" ((in 252 reviews)); "Poor management and severely understaffed" ((in 250 reviews)); "Low salary and the grow expectations are limited." ((in 133 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 78 reviews))

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(363 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (363 reviews)

Ratings by demographic groups

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Professional/Client Services employees have rated H&R Block with 3.8 out of 5 stars, based on 363 company reviews on Glassdoor. This indicates that most Professional/Client Services professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Professional/Client Services professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

363 reviews

5.0

Jun 30, 2010

Great place to work for a seasonal job

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

I really enjoyed the people that I worked with. Everyone was friendly and helpful which is a big plus. I also enjoyed working with clients and making sure things ran smoothly.

Cons

I didn't like the fact that we had to clean the bathrooms. The corporate office would make silly chances in protocol mid-tax season which caused a lot more work for the CSPs. I don't think they really knew what it was like to be a an office. I did like my particular office though.

5.0

Mar 11, 2010

Great starting point for your tax office career.

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

Good hours during tax season (Pertaining to day shift FT CSP) Can easily go to management with any issues or concerns New procedureds in place to recognize employees for great client service Flexible hours

Cons

Position lasts only for the tax season (January - April)

4.0

Feb 26, 2010

HR Block is OK

Client service professional

Recommend

CEO approval

Business Outlook

Pros

Its easy to find seasonal work at block considering the economy is bad. The hours are very flexible and management is pretty nice. There are definitely worse places with less pay that you could work.

Cons

The hours are sometimes too flexible (as in not enough). Seasonal job. Slow periods are really slow and it gets boring sometimes.

Viewing 358 - 360 of 363 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

H&R Block

H&R Block Client Service Professional reviews

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Great place to work for a seasonal job

Great starting point for your tax office career.

HR Block is OK

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