H&R Block Customer Service Representative/Receptionist reviews

3.9

86% would recommend to a friend

(404 total reviews)

Curtis Campbell

100% approve of CEO

73% positive business outlook

Customer Service Representative/Receptionist employees have rated H&R Block with 3.9 out of 5 stars, based on 404 company reviews on Glassdoor. This indicates that most Customer Service Representative/Receptionist professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Customer Service Representative/Receptionist professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

404 reviews
5.0
Apr 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Nice friendly family owned business. They are generous in giving my position as many hours as possible

Cons

The H&R Block software is not helpful in being able to query information and print reports. Its pretty much a drop down menu driven software

5.0
Oct 12, 2014

Receptionist

Recommend
CEO approval
Business Outlook

Pros

Respectful place to work. Loved it.

Cons

Only open four months out of year

3.0
Sep 13, 2014
Recommend
CEO approval
Business Outlook

Pros

I was a receptionist for the 2014 tax season. Great seasonal position. Overall it was easy going, but I had a horrible manager so I basically trained myself. My coworkers were mostly retired. All wonderful and supportive individuals who did their best to help me since I was new. We all had a fun time working and helping clients, especially when our manager wasn't there to dictate out every move and steal all the new clients for herself.

Cons

I would have given my experience 5 stars, but my office manager ruined it for me. She was the worst "boss" I have ever had. Unreasonable, hypocritical, abrasive, and the list goes on. I eventually confronted her and she acted innocent, kid of blowing it off. I sucked it up until the end of the season and just did my best.

Viewing 397 - 399 of 404 Reviews

Glassdoor has 8,670 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.