H&R Block Customer Service Representative/Receptionist reviews

Low pay and temporary position.

The ceo demands early appt hour availability on website despite not hiring staff who want to work those hours so you’ll waste a lot of time manipulating the system to please everyone. Some tax preparers have no respect for their clients time and frequently show up late to early appointments despite being scheduled for weeks. You’ll start a lot of days apologizing for something you didn’t do and dealing with disgruntled clients. Some staff will even blame their lateness or schedule fumble on the front desk and the client will be mad at you and, if you point out to staff how the mistake was made to prevent it from happening again, you will be bullied. Sometimes clients request a particular preparer and some others will accuse you of being unfair. The filing is frequently misfiled under first names or thrown in wherever and some staff will blame you despite multiple people having access to the cabinets. Preparers think it’s beneath them to clean the bathroom and common areas even though they and their clients use it and expect it to be clean. It’s a hierarchy, you’re at the bottom, and some staff will remind you daily. And this is not an exhaustive list.