H&R Block reviews about "training"

terrible pay, no benefits, company does not stand behind their workers at all

Seasonal Job and low payment

The training is almost year-round. Limited at first to only simple returns Pushed sometimes too fast into doing bigger returns before ready.

Seasonal job not much growth

Pay preparers what they are worth all the time. For the profit taken in and amounts made for the company there should be higher pay for tax preparers.

Increasingly long hours. Increasing list of responsibilities. Very minimal pay = a general sense of being exploited and recognizing you are "just a number". Felt like the definition of the "slavery" experience or an abusive relationship. The company very clearly values their revenue and not their human resources. Which is unsettling. Limited range of job roles. Tax Pros do not have any type of "output insurace" or "effort-investment security". Too often, they will invest the time to sit with and genuinely consult with and advise a client on his / her best courses of action, oy to see that client grab up their papers and say "Great, thanks, Good to know". After they have just basically guides the client through the entire tax return - at no cost and with no deposit. "Bonus" is a word that is a dangled carrot to induce hyper-performance and competition, .When in reality, depending on the assigned manager that "bonus" may or may not be given out. Even after it was earned. May keep it for himself, instead and have HR put a plaster and a gag on the multiple complaints of those whose earnings were greedily snatched up. To "save money" staff are used in as many ways possible to try to cover jobs in areas and tasks that are not even part of their assigned role. Causing them to quickly become drained of energy, morale and confidence in the integrity of the company. Too many Tax Pros doing their own thing and not adhering to te rules regarding things that should and should not be done,. While at the same time other Tax Pros would consistently perform at top level and maintain regard for the rules at all times, which would often lead to clashes for those doing wrong resenting "looking bad", but not curbing their indiscretions". For example, taking on way more clients in one season than could realistically be managed by one Tax Pro and refusing to "share" or redirect the cases or accounts to other les booked Tax Pros.. Which, naturally, created. a backlog of delivering completed returns on time by said Tax Pro, then having a chain reaction of increase in client complaints and loss of business or publicity and compromise to the company's reputation. Mostly, it just makes the company look bad and the clients lose trust and either go elsewhere, or try to be self-sufficient, with alternate tax-filing methods, including self-submission online. This dangled carrot also often translated into eventual clashes, micro and overt agression among certain staff, with other staff excusing it or looking the other way. Have witnessed one staff member repeatedly condescending to and specifically and very strategically abusing another staff member (unprovoked; and venting personal issues on the other), as well as said staff member also being generally abrasive, arrogant, dismissive and nasty towards clients and staff alike, if said staff member came in in a bad mood. Evidently used  looks and berating to push people around, however said staff member needed to manoeuvre the circumstances for a certain outcome. Have also witnessed long-serving (female) staff try to sabotage the work and the job of seasonal newcomers, just so their position (money-earning) is never threatened

The only downfalls of this position is the setup of having to do campaign calls, which they’re not very effective at times lack of feedback towards management doesn’t really exist as to let them know what works to bring in more clients and such. Training should be implemented a little more year after year coming back rather than starting day one and cramming new schedule manager and new system por protocols. Another thing is I wish there was room for growth instead of just tax pro, also that it’s just a seasonal job.