H&R Block reviews about "training"

Owner is difficult to work with. Unfortunately talks negatively about other employees to employees and causes division. Frequent turnover.

no benefits, training is not good and a lot of sales pressure

Low salary for entry level, very aggressive sales culture

Unfortunately, the beautiful image of their culture and care for their employees stops at the door of the corporate office in Kansas City. I'm sure it's a Great Place to Work in the corporate office, but down below on the retail level, associate are miserable; under paid, overworked and under appreciated. Employees are leaving in droves due to mismanagement, unrealistic expectations and no respect for the people on the ground serving customers. If something doesn't change soon, Block will be forced to close offices because of staff shortages as a result of employees not feeling seen, heard or considered. And come April 15th be ready to be ghosted until you're needed again in November. I will never say don't work for H&R Block because it has the potential to be an incredible company, but that is going to require corporate executives to take a hard look at the value they place on retail employees and bridging the gap that exist between what is clearly two different companies.

For a beginner in tax, there's a decent amount of learning about their products so that you can recommend them to potential or current clients.

As a tax prep you only make $11 an hour an hour my son-in-law makes more than me at Wendy's. I stress and put myself through all this training and it never raises my pay. There's no real infrastructure on how to level up. You learn all on your own. It's very frustrating because tax laws very hard we heard and I'm pretty booksmart and I'm still having a tough time getting off off of level one. No one really helps you in my location anyway. Just took a 8 hour class i September so I could do the Emerald advance to only work 3 hours the entire season. Hardly get hours. Trying to raise my family on this income and it's just not there.

Bare minimum training, erratic hours, very poor customer service, and they charge entirely too much for their services and don't honor their guarantee.

Taxes, general public, understaffing, lack of benefits

It's a lot to get started and the training hours can be strenuous with a family or a full time job. The pay structure changes every year and is not always in the best interest of the employee.