H&R Block reviews about "training"

The majority of the job is telemarketing.

low pay for knowledge, company does not pay for training courses, low client satisfaction focus for a financial services company

- Sometimes bad tax pro habits get ignored by management if they're a high writer and they develop quite the ego which makes it very difficult to implement needed changes in how they act with clients - In fact, I can see already that communication needs work all around. It's nothing bad enough to wreck the business, but it does seem like there hasn't been much attention given to organizing the ways in which the team stays connected. Agile methodology (or parts of it, like scrum meetings) could be a huge immediate help in this area. - I will add to this if anything else comes up

• The job is heavily seasonal. Once tax season ends, there's little to no work, so it can feel unstable. • Long hours during peak season (January-April), often working nights and weekends, which can be tough if you have family commitments. • High-pressure environment to hit targets. Some locations struggle with staffing issues, making it even more challenging. • Limited opportunities for career growth beyond the seasonal role unless you relocate or take on a hard to get corporate role. • Sometimes feels like upper management is out of touch with the reality on the ground. They push aggressive goals without fully considering individual store circumstances.

Pretty underpaid if you are actually skilled, though some employees aren't.

Not applicable, so far very good

It could be high stress during peak season.

Limited hours (40 max) that heavily restrict your paycheck, which is bi-weekly. You have to expense the company for trips frequently to reimburse gas, which is done through a lengthy process between 2-3 apps/websites just to request it. Very disorganized system of tracking and managing work, clocking in, pay, etc. composed of disperate apps and sites w/in a frankly convoluted system for what would simple at any other company for tech work. It's often seasonal work, with no guarantee that you'll be brought back after the next tax season ends. There's disorganized, undertrained management with no clear focus on how employees should tackle projects, and massive budgetary issues with needed equipment for employees. Plans for thorough training and on-boarding change often, and end up abandoned over just sending out new hires to just figure it out w/ little proper guidance. The attempts at employee morale are just to put technicians in "teams", then pit them against each other to see who can meet the deadline first -- rather than making sure the work's done right, and new hires *know* how to do it. The result is that long-time or "ambitious" (delusional and oddly self-important) technicians that take the job way too seriously in the worst ways are put in charge, and their method of "help" is just patronizing you with supervisor meetings, or taking over your work if they're afraid you're ruining their chances of "winning". Other technicians will just take hardware supplies from your home office without telling you, it seems, so look out for that if you're close to a deadline.

I don’t have any cons.