HMSA reviews

3.0

23% would recommend to a friend

(286 total reviews)
avatar

Mark Mugiishi

30% approve of CEO

24% positive business outlook

HMSA has an employee rating of 3.0 out of 5 stars, based on 286 company reviews on Glassdoor which indicates that most employees have an average working experience there. The HMSA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

286 reviews
1.0
Jan 28, 2022
Recommend
CEO approval
Business Outlook

Pros

Lots of tasks and responsibilities

Cons

1) Mishandling of laying off employees. Told media that there would be lots of employees moving on within the company but that’s not true as many employees are forced to train their replacement (from outsourced company). Also employees were told to lie to everybody who asked saying that they are getting another job within the company. 2) Unorganized and unprepared for the consequences of laying off over 300 people. Was supposedly an executive decision to lay off employees but they had failed horribly in assessing who would take over the responsibilities/training once the 300+ employees are gone . (i.e telling employees a specific severance date and then pushing back the date just because they didn’t have the outsourced company properly trained) 3) The use of the words “business needs”. This word gets thrown around a lot in HMSA but is basically an excuse for management to pile on work to an employee who is possibly/most likely overwhelmed already or making them do things outside the scope of their job description. Helping and assisting teams are fine but in this instance many employees are being given additional day to day responsibilities in addition to their current ones creating overworked and frustrated employees. (This happens in a LOT of units in HMSA) 4) Breeding an unhealthy work environment of responsibility/task deflection. This means that when an issues arises that requires work to be done or a problem that needs solving, it doesn’t seem like management has a good grasp of which teams should be responsible for doing what job and would rather deflect the responsibility onto a different team rather than analyze the solution or who the work should go to. Lack of proper communication is a huge factor to this and cannot be solved by making 20+ meetings per day. 5) All in all HMSA shouldn’t be getting anymore employees considering they outsourced practically a good portion of the company but for those who are looking at the occasional job posts, DONT DO IT. I quit and realized I can get paid a lot more somewhere else doing similar things minus the stress and management’s bs to me at every weekly meeting. (I was in a lower management position)

1.0
Jul 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Working environment is pro and con I can say I’ve never felt threatened or like I was in competition here Everyone is really nice for the most part Work life balance depending on your department Work from home also depending on department

Cons

Horrible annual salary increases/review process. It’s pretty much rigged so that only higher managers can get a decent raise HMSA is known for being able to hire REALLY good people. I’ve seen so much talent come in over the years I’ve worked here, but HMSA is absolutely horrible and retaining them. Pretty much all the good ones leave for other companies and it’s evident why. Leadership is horrible in most departments in terms of senior managers and above Communication is HORRIBLE. Sometimes there isn’t even any communication. When you’re provider or member facing this is necessary for the job but hey if you learn anything at HMSA it’s how to just go with the punches, even if you’re the one getting punched in the face, metaphorically speaking. Technology and work processes are sooooo behind, I guess it’s catching up though with some of the newer updates they’re doing

1.0
Sep 20, 2018

Creating a system that is hurting Hawaii

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you want to go to work and goof off and not do anything, there's a position for you.

Cons

Poor pay. Poor recognition. The hardest workers are saddled with more work because most of the staff is inept. Rather than fire the poor performers they're allowed to stay and basically do nothing while the hard workers have to work long hours and beg for an annual raise that barely covers inflation. Management was hired from those same poor workers. Most of them have zero experience or knowledge. Management can't even figure out how to sort an Excel list. They blatantly have their favorites and make decisions based on who they like most. The worst part is they act like it's high school and they're the "in-crowd." It's all about what clique you're in and nothing more. The worst part of it all is just how hypocritical the entire company is. They talk about being there for the members but most people only care about themselves. Vendor managers and decision makers go with who took them to the nicest dinner and are motivated by their own interests even though there is a compliance policy. The company wasted literally 10s of millions of dollars on a vendor that did absolutely nothing for members except raise premiums.

Viewing 16 - 18 of 286 Reviews

Glassdoor has 306 HMSA reviews submitted anonymously by HMSA employees. Read employee reviews and ratings on Glassdoor to decide if HMSA is right for you.