Hair Cuttery reviews

3.2

47% would recommend to a friend

(911 total reviews)
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Eric Bakken

62% approve of CEO

53% positive business outlook

Hair Cuttery has an employee rating of 3.2 out of 5 stars, based on 911 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hair Cuttery employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

911 reviews
2.0
Oct 22, 2017

Hair Stylist

Recommend
CEO approval
Business Outlook

Pros

walk in clients, free education (not the best, IMO), good if you are a new stylist...it builds confidence because you see so many people.

Cons

Company makes you take on responsibility with no compensation (opening and closing the store), all co-workers do not pitch in to clean towels, answer phones, and greet customers. People who do the least side work (clean towels, answer phones, greet customers) make more money, then those who are pitching in and doing work. This happens because they are taking clients, while the other stylists are cleaning. They have a 401k, but the company just recently just stopped contributing...you can still contribute, but they no longer put a % in anymore.

2.0
Oct 10, 2017
Recommend
CEO approval
Business Outlook

Pros

I loved my clients. The tips were great. Hours were reasonable.

Cons

Management had their PETS. You could NOT trust private information shared with Management to stay between you and them. Company rules only applied to SOME stylist but NOT to all. Management only cares about earning money themselves, not whether other stylist make money.

2.0
Jul 8, 2015
Recommend
CEO approval
Business Outlook

Pros

The ladies I worked with were very nice. I am trained on Redken Color, and I was glad to work on the color that I had training with. I've been using Redken Color since the 1990's.

Cons

The low, low prices of the services that make it impossible to earn a living wage. I started doing hair in the 1990's. The least I ever charged was $20 for a haircut and that was when I was a junior stylist. It's actually fairly insulting that the prices are so low. It makes the public think that Hair Cuttery is a chop shop like Supercuts. After talking to a few of my co-workers and finding out how much they made ( after working their tails off there for years) I knew I wasn't going to stay very long. Hair Cuttery also screws over its stylists by not allowing appointments to be made. The wait is usually an hour at the shop I where I used to work. It makes customers angry and the stylists get blamed. And having such an a la cart menu and cheap prices, really makes it so the clients don't value your time or your work. I spent at least 20K getting my Cosmetology License, and taking advanced training a Vidal Sassoon and other places. Most of the ladies I worked with were annoyed at how we are supposed to push products at the clients. Professional products are being sold at drug stores now. They are easy to get at cheaper prices, elsewhere. I tried to take education classes, but they were few and far between. And they were always filled up, so I couldn't sign up, if I wanted to. The higher ups really could care less about their stylists making a living wage. I also find it hugely disrespectful that the salon is even open on Sunday. Oh yes, and I had split days off, which is ridiculous and disrespectful as well. I quit because I felt like a slave and most stylists make under 30K a year, which is beyond the pale.

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Hair Cuttery Response
10y
Redken is a great product and we're happy that you got to further develop your skill in working with the product! It is always nice to work with people you enjoy - I hope that you met some life long friends and contacts! Hair Cuttery is our value brand - it is important to us to be able to offer affordable services for the majority of our clients; while we will never be a chop shop it is important to offer fantastic services that wouldn't break the bank. Your comment about our not allowing Stylists to make appointments is not 100% correct, we do allow for appointments once you reach a certain level - it sound like you hadn't quite reached that level; however you were always free to inform your clients of your schedule and suggest a time for them to come in that may be less crowded than others. If you view offering products to your clients as "pushing products" that is the way it is going to be perceived by the client. It is NEVER our desire for you to push products; however it is our desire for you to educate your clients on how to maintain or extend the life of their style and if a product can help them do so, you would be remiss if you didn't offer it. Our education is free; as such, the classes will fill quickly; knowing this, I'm surprised that you didn't sign up as soon as the class was made available. Humm...I have to respectfully disagree with your comments on our not caring about our Stylist making a living wage - each Stylists controls their earnings by how many hours they work and how many clients they service...we care so much that we off-set your earnings if you are having a slow day by paying the greater of commission or an hourly rate. We are open seven days a week to service a highly diverse client population - while you may hold Sunday as special; others may hold Saturday, Monday, Tuesday, etc. special - we do not dictate which day our clients should reserve as special. Every for profit company is in business to make a profit; but unlike some businesses we invest the vast majority of our profit back into the business which means back into the Stylists. We have a number of affordable health care plans that many of our Stylists are thrilled to be a part of! Additionally, we cover all the cost of the products you use, the marketing and advertising, the lease and the upkeep of the salons, the salon equipment, client liability, and a host of other expenses that you may not see or realize - we do this because we want our Stylists to work in a supportive environment and build their book of business without having to be concerned with all the cost associated with running a business - in essence you are building your own business and growing your client base with no expense to you...we cover everything and you can earn up to 50% commission as well as bonuses - meaning you have the opportunity to earn the majority of every dollar you bring in without any of the business expense. We sincerely wish you well.
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