Hair Cuttery reviews

3.2

47% would recommend to a friend

(911 total reviews)
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Eric Bakken

62% approve of CEO

53% positive business outlook

Hair Cuttery has an employee rating of 3.2 out of 5 stars, based on 911 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hair Cuttery employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

911 reviews
1.0
Jan 21, 2015
Recommend
CEO approval
Business Outlook

Pros

It's true that they pay you hourly or commission, depending on your sales revenue, which is a great advantages for this type of business, but this is totally suppressed but all the cons.

Cons

They treat Stylists as a slave, there are just too many nonsense rules, like you can't have a cup of coffee on your station, can't use the phone at all, not even in the break room. Really? Coming from a business that is based on social interaction and needs to use social media to be successful? We can't use our phone internet to browse the social media while at work, how can we advertise our BUSINESS or communicate with our clients? There is a huge inconsistency in business, some days are busy but most of the time it was very slow. They offer the minimum wage for hourly pay, which was NOT discussed with me prior to hiring, they offer bogus perks, not enough good classes, the best classes were never offered in my location. They basically lie, they told me I was going to be "on call" but I was on the schedule full time and could not argue with hours. The hours are ridiculous, they close at 9 pm but there is no business after 8 pm ever. They expect you to do the heavy duty cleaning when they could just hire a cleaning crew once or twice a week, we don't get paid enough to do all that cleaning. The only day I called in sick, I found out that my schedule had been changed without any notice and that I was supposed to find a replacement, when I had a huge migraine, that's when I quit. One more thing, they used to change my schedule all the time without asking me or telling me in advance and Tuesday was my mandatory day to close, since it was dead and nobody else wanted to work that day.

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Hair Cuttery Response
11y
Thanks for the positive comment regarding our compensation - it is important to us that our Stylist can either earn commission or receive an hourly rate. With over 900+ salons it is important that we have policies and practices in place to ensure that we are consistently and fairly operating. While asking our Stylists not to drink coffee on the floor may seem an odd rule, it really is for the safety of both the Stylists and the clients - we would hate for anyone to accidentally have a hot beverage spilled on them. While we are huge fans of social media, using your personal phone on the floor distracts from the client experience and can give the perception that we are more focused on social interactions and not focused on delivering our clients WOW service. To the degree possible we try to take each Stylists schedule preference into consideration, we are sorry if the needs of the salon operation did not quite fit your schedule desires. We offer a wealth of free classes, while all are not available in all locations - if there is enough demand for a class in a specific location we have accommodated that request. Lastly, a clean salon allows our Stylists to service clients in a healthy and welcoming environment, one that they will be proud to come back to; as such, a clean salon helps each Stylist build and grow their clientele pool. We wish you all the best and continued success.
2.0
Dec 2, 2022

not the same as it used to be

Recommend
CEO approval
Business Outlook

Pros

room to work your way up the corporate ladder extremely generous PTO (especially as a manager) guaranteed minimum wage pay can be good, but depends on a lot of factors sometimes out of your control some of the upper management is great and genuinely cares about the employees

Cons

outdated salons color and styling products used are not kept up with industry changes, and if a new thing is brought in, it’s months or even more behind the rest of the industry you are pushed to meet #’s that are not realistic most of the time. And if you do, there’s another number you need to hit after. It’s never enough. You are pushed to sell products. If you don’t like what hair cuttery has to sell you feel so pushy. The new company seems more about the $ than the people.. it’s corporate. Depending on the district leader, the salon managers are sometimes unable to actually handle employee issues. You can get away with anything. Benefits can be terrible even if they’re offered. Pricing keeps going up even though there’s nothing to show in the salons for the extra $ the clients are spending. Some stores haven’t even had a repaint in 10+ years. Some of the best upper management/corporate employees were pushed out with the buyout. It’s just not the same anymore.

1.0
Sep 27, 2019
Recommend
CEO approval
Business Outlook

Pros

The customers were nice and tipped ok.

Cons

-Horrible Corp environment. Everyone is urged to sell PRODUCTS and keep pushing them. Even when clients don't need it, you have to sell products or risk staying at min. wage.

Viewing 40 - 42 of 911 Reviews

Glassdoor has 946 Hair Cuttery reviews submitted anonymously by Hair Cuttery employees. Read employee reviews and ratings on Glassdoor to decide if Hair Cuttery is right for you.