HealthEquity Inc. reviews

Growing rapidly so things are disorganized and the front lines take the hit. The culture is probably gone for good and communication with upper management is nonexistent. I think that it’ll become better in a few years but I’m not recommending people work here right now.

-Pay is not competitive for the work involved and has actually decreased over the past 5 years. -Lack of follow through on promises (promised me a raise multiple times over the course of a year, promised resolutions on technical difficulties on server end, promised a career path for high performance) -Nepotism runs thick. -Performance is not consistently rewarded or evaluated. -If you are good at what you do they will not promote or even consider you for promotion, they cannot afford to lose you on the customer service end. -Mediocrity is rewarded as much as above and beyond and will most likely let you excel here. -Bonus's are based on your performance but your performance is also judged by a callers opinion. If they think the company is less than great, they will most likely lump the Team Member into that too, even if the Team Member did everything right. It is not 100% controllable by the Team Member even though it is branded as such. Also, the "evaluators" are inconsistent with what they look for. There are many things that are consistent but there are so many nuances that what is important to one is not to another and this WILL effect your bonus.