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Highmark Residential

Engaged Employer

Highmark Residential reviews

3.8

73% would recommend to a friend

(446 total reviews)

Matt Smith

91% approve of CEO

67% positive business outlook

Highmark Residential has an employee rating of 3.8 out of 5 stars, based on 446 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Highmark Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

446 reviews
1.0
Feb 5, 2019
Recommend
CEO approval
Business Outlook

Pros

Competitive pay for the industry Good per-lease bonus

Cons

Extremely high pressure sales environment with endless “warm” calling, and follow-up on completely terrible leads. Incompetent finger pointing management. After 5 months of awesome performance they threatened to fire me if I didn’t sell more and meet a new “minimum leasing standard of 3 leases per week”. This was not discussed at the time I came on board. This conversation was just after just leasing 18 apartments for move in that month and averaging 12+ leases a month. The average in the area is 4-6 per leasing agent. If occupancy is high it’s smooth sailing but if occupancy is low they blame it on the leasing agents even when it’s caused by tons of people moving out, not lack of new leases. They DO NOT promote from within unless you are managements best friend. No flexibility, no time off or sick time until after 6 months. Upper management is terrible. Managers try to steal leases and compete with the front agents rather than supporting and mentoring. They seem to hire high-school graduates for upper management positions with no formal training or idea what they are doing. Management constantly arriving late and leaving early and skipping out for long errands and lunches. Management tried to make me work Thanksgiving, Christmas, AND New Years even though we are supposed to rotate and only 1 person is required in the office on holidays. The assistant manager also quit during my 5 months there. Next to no training. Criticism is not constructive, just mean and demeaning with no attempt to motivate, encourage, and develope staff members. Benefits are expensive $160 bi-weekly for +1. I would never work for this company again.

4.0
Mar 22, 2018

Good Foundation

Recommend
CEO approval
Business Outlook

Pros

- Great Benefits: Health/Vision/Dental, 401k, Paid Vacation/Sick/Personal, Life Insurance, and Flex Spending Accounts. - Development: Lots of growth in the company, which offers a great potential for promotion. I was hired as a Leasing Director years ago and worked my way up to being a Community Director. We promote from within! - Structure: There is a strong team in operations development that manages policies and procedures to keep things in line. The company is well-equipped to provide support when needed, and we have a great IT, HR, Marketing, and Administrative squad. I feel well educated in the laws and regulations required to confidently do my job. - Integrity: For the most part, trust is bestowed on Community Directors to successfully manage their properties for day-to-day operations. There is a LOT of responsibility and very high expectations. Be ambitious and ready to hustle! - Team Work: On-site teams feel like family. Plus you’ll find a great network of managers who work together and support each other.

Cons

- There is not a great work-life balance. Lots of work needs to be done, but not enough hours in the day… resulting in skipped lunches, late nights, and work that is brought home. It’s hard to swallow a 45-50 hour week on a mediocre salary. Most days I'm physically and mentally exhausted, but that comes with the territory. Making a positive difference in the lives of our residents, and bringing in a positive ROI for our investors is the ultimate reward. - It would be nice to get more recognition, such as employee appreciation events, award ceremonies per region, a summer family picnic, a surprise lunch with the Regional Manager... anything would be appreciated! - There’s a lot of strain on Community Directors: short time-frames on reports/projects, redundant software procedures, and lots of "red tape". - Upper management is overworked and stretched thin, therefore can be unavailable when needed. - Employee discounts should be reconsidered. I feel that associates should have a better discount, or at least a more competitive rate for employees who live at their own property instead of a sister property. I currently live on property and feel like I work around the clock- spotting unauthorized occupants, pets, or safety concerns. It’s an asset to have an extra set of eyes, but also a lot of extra work that naturally happens.

Viewing 31 - 33 of 446 Reviews

Glassdoor has 455 Highmark Residential reviews submitted anonymously by Highmark Residential employees. Read employee reviews and ratings on Glassdoor to decide if Highmark Residential is right for you.