Is Hilton Grand Vacations a good company to work for?

Hilton Grand Vacations has an overall rating of 3.2 out of 5, based on over 1,677 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 45% of employees would recommend working at Hilton Grand Vacations to a friend and 42% have a positive outlook for the business. The best reviews about Hilton Grand Vacations have been left by employees working as Sales Gallery Coordinator , Sales Manager and Marketing Executive .

Does Hilton Grand Vacations pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton Grand Vacations employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Hilton Grand Vacations. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Hilton Grand Vacations?

45% of Hilton Grand Vacations employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton Grand Vacations 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Hilton Grand Vacations?

Sales Executive (62) , Sales Representative (62) , Sales Associate (50) , Front Desk Agent (37) , Outbound Sales Representative (37) , Sales (26) , Call Transfer Agent (24) , Customer Service Representative (24) , Inbound Sales Representative (23) , Club Counselor (17) , Marketing Executive (17) , Marketing Coordinator (16) , Vacation Advisor (15) , Marketing Representative (14) , Vacation Counselor (14)

What are the pros of working at Hilton Grand Vacations according to real employee reviews?

"The benefits and hotel discount perks are great but the company goes above and beyond to make HGV the best place to work in Orlando." ((in 219 reviews)); "Great pay a challenge everyday" ((in 84 reviews)); "Great people and management to work with." ((in 66 reviews)); "If you're really aggressive and pushy you can make good money" ((in 43 reviews)); "Good training and hotel discounts" ((in 35 reviews))

What are the cons of working at Hilton Grand Vacations according to real employee reviews?

"term planning and poor management." ((in 102 reviews)); "Managers not capable of managing and as a result employees not happy and looking elsewhere." ((in 34 reviews)); "The favoritism is disgraceful and disgusting." ((in 32 reviews)); "NO leadership at all and easily the worst Site manager i have come across in many decades of working..Look at the reviews/scores on Indeed before you apply !!" ((in 23 reviews)); "Commission only" ((in 20 reviews))

What are the top reviewed Hilton Grand Vacations locations?

Orlando , Las Vegas , Honolulu , New York , Myrtle Beach , Waikoloa , Virginia Beach , Washington , Chicago , Carlsbad , Scottsdale , Charleston , Park City , Williamsburg , Sedona , Waikïkï , Waikoloa Village , Branson , Banner Elk , Los Angeles , Miami , Kissimmee , Atlanta , Summerlin , Charlotte , Austin , Dallas , Houston , South Lake Tahoe , Denver

Hilton Grand Vacations reviews

3.2

45% would recommend to a friend

(1,611 total reviews)

Mark Wang

58% approve of CEO

42% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.0

Culture & values

2.9

Senior management

Hilton Grand Vacations has an employee rating of 3.2 out of 5 stars, based on 1,611 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton Grand Vacations employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Jul 26, 2018

AMAZING COMPANY TO WORK FOR

Team lead

Recommend

CEO approval

Business Outlook

Pros

Let me start by saying I rarely write reviews for anything, however I felt the need to write this one. I started working for Hilton Grand Vacations call center in Las Vegas in September 2013. I landed there after being fed up with the fly by night companies. My plan was to work in the call center for 6 months and transfer to selling timeshare. Needless to say that didn't happen. Never did I imagine working in a call center selling vacation packages could be so lucrative. My first full year in I made 80k. Not only was the money great but so were the people I worked with as well as management. You form a family bound. The company acknowledges their employees with Award Ceremonies, Dinners at 5 star restaurants. Auctions giving away thousands in merchandise from Tv's, vacations, jewelry etc. Spiffs which involved Amex and Visa gift cards. After 2 (1/2 )years, I decided to follow my passion of selling timeshare but not for Hilton. Needless to day after about 6 months and hoping from company to company the grass was not greener on the other side. I returned back to Hilton and was ecstatic about being back. I transferred to Chicago excited that Hilton had a similar position in Chicago selling same vacation packages face to face to hotel guest. Giving me the opportunity to be around family while not giving up what I absolutely loved. Had this position not been here in Chicago I would still be in Las Vegas. They don't put a cap on your earning potential so you truly create your own paycheck. The team travel program is Top Notch.

Cons

Standing on my feet all day.

Hilton Grand Vacations Response

7y

Thank you for taking the time to leave us a review and providing your honest feedback on your experience at Hilton Grand Vacations. We appreciate you sharing this tremendous career journey story and are happy to hear you have been able to continue your employment with Hilton Grand Vacations in Chicago. Keep up the great work and we are proud to have you on our team!

1.0

Nov 26, 2017

Horrible and those who have written that it is HOSTILE are 100% correct!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This could have been a good place but senior management needs to go!! As do their worker bees...

Cons

Where do i start? The president's assistant seems to make all of the hiring and firing decisions. The admins there truly are backstabbing and catty. Why on earth the assistant to the president is given "the power" she has is beyond me. I think she has pictures....seriously. Senior management is highly overpaid and under trained. They sure do know how to have a good time...wink wink nod nod. Horrible place due to the people who work there. Unless you truly WANT to wake up and go to work in HELL...stay away.

Hilton Grand Vacations Response

8y

Thank you for taking time to submit this review and offer your feedback. At Hilton Grand Vacations, we strive to be an employer of choice where all Team Members feel valued. Your comments would indicate that, for you, we fell short of this goal. We would be interested in learning more about your stated experience. Please accept our invitation to talk confidentially about your concerns with Lisa Dupuree, Executive Business Partner for Team Member Relations at (407) 613-3175 or LDupuree@hgvc.com. Once again, thank you for providing this feedback.

1.0

Jul 5, 2016

It's all a lie

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Ok benefits Co worker are great. Vacation rooms at a small discount. That's all I can think of right now

Cons

Hilton does not follow their own rules. If you are in the management clique you can say or do whatever you want. Other employees are picked out and really just treated like poop. If you go to her they lie and say they will handle it.....they do not. If you have a fmla you are a target. Management is allowed to yell at you they are allowed to ignore you and they are allowed to deny you trying opportunities. It is suppose to have a open door policy but if you use that you become a hr target and they do things to get you fired. They refer to those people as problem children. What a joke of an operation.

Viewing 16 - 18 of 1,611 Reviews

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