Is Hilton Grand Vacations a good company to work for?

Hilton Grand Vacations has an overall rating of 3.2 out of 5, based on over 1,677 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 45% of employees would recommend working at Hilton Grand Vacations to a friend and 42% have a positive outlook for the business. The best reviews about Hilton Grand Vacations have been left by employees working as Sales Gallery Coordinator , Sales Manager and Marketing Executive .

Does Hilton Grand Vacations pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton Grand Vacations employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Hilton Grand Vacations. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Hilton Grand Vacations?

45% of Hilton Grand Vacations employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton Grand Vacations 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Hilton Grand Vacations?

Sales Executive (62) , Sales Representative (62) , Sales Associate (50) , Front Desk Agent (37) , Outbound Sales Representative (37) , Sales (26) , Call Transfer Agent (24) , Customer Service Representative (24) , Inbound Sales Representative (23) , Club Counselor (17) , Marketing Executive (17) , Marketing Coordinator (16) , Vacation Advisor (15) , Marketing Representative (14) , Vacation Counselor (14)

What are the pros of working at Hilton Grand Vacations according to real employee reviews?

"The benefits and hotel discount perks are great but the company goes above and beyond to make HGV the best place to work in Orlando." ((in 219 reviews)); "Great pay a challenge everyday" ((in 84 reviews)); "Great people and management to work with." ((in 66 reviews)); "If you're really aggressive and pushy you can make good money" ((in 43 reviews)); "Good training and hotel discounts" ((in 35 reviews))

What are the cons of working at Hilton Grand Vacations according to real employee reviews?

"term planning and poor management." ((in 102 reviews)); "Managers not capable of managing and as a result employees not happy and looking elsewhere." ((in 34 reviews)); "The favoritism is disgraceful and disgusting." ((in 32 reviews)); "NO leadership at all and easily the worst Site manager i have come across in many decades of working..Look at the reviews/scores on Indeed before you apply !!" ((in 23 reviews)); "Commission only" ((in 20 reviews))

What are the top reviewed Hilton Grand Vacations locations?

Orlando , Las Vegas , Honolulu , New York , Myrtle Beach , Waikoloa , Virginia Beach , Washington , Chicago , Carlsbad , Scottsdale , Charleston , Park City , Williamsburg , Sedona , Waikïkï , Waikoloa Village , Branson , Banner Elk , Los Angeles , Miami , Kissimmee , Atlanta , Summerlin , Charlotte , Austin , Dallas , Houston , South Lake Tahoe , Denver

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Hilton Grand Vacations

Hilton Grand Vacations reviews

3.2

45% would recommend to a friend

(1,611 total reviews)

Mark Wang

58% approve of CEO

42% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.0

Culture & values

2.9

Senior management

Hilton Grand Vacations has an employee rating of 3.2 out of 5 stars, based on 1,611 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton Grand Vacations employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Sep 29, 2015

Management is horrible!!!

Deeding

Recommend

CEO approval

Business Outlook

Pros

The company is great and the employees!!

Cons

Management/ Director don't know how to treat their employees!!! They yell and scream at their employees in front of others . Management jumps into conclusions without asking first. They don't follow Hilton values at all!! So many things happen in that department and Mark Wang and Mike Brown have no idea!! They really need to go talk to those employees and have one on ones with them. Those employees don't speak out because they have gone to HR and HR don't do anything.The Director is friends with HR. So of course HR has her back. And they get away with everything. It's sad I loved this company. Mark Wang and Mike Brown need to go and really check out that department. It's so sad !!

2.0

Sep 8, 2025

Beware if joining the IT / Information Management and Analytics organization

Developer operational reporting

Recommend

CEO approval

Business Outlook

Pros

- Benefits start day 1. - If you're a manager, you get unlimited vacation. - Member discounts at Hilton properties (sometimes $40 rooms). - Remote positions available.

Cons

From the experience of a remote employee: - If you have issues with your pay, you'll be given a 1-888 number to call. You have to figure out the benefits/HR stuff on your own. - No culture or team building (orientation was 1.5 hours). - 50+ hours/week expected (never formally stated, but is corporate norm and expected in IM&A) - Toxic leadership, will belittle you in front of your peers - Micromanagement. Also expect to report to multiple managers. - Near zero cross-functional collaboration. Norm is for BU's to operate in silos. - Every project is an emergency and needs completed within unreasonable time frames. - No employee safety or engagement teams.

1.0

Mar 22, 2019

Worst job ever. Timeshare Sales Exec

Sales executive

Recommend

CEO approval

Business Outlook

Pros

Short hours, discounted employee stays.

Cons

No one wants to buy timeshares. It’s 100% commission based almost entirely on luck. When you quit they withhold up to 3500 of your paycheck for 6 months citing standard operating procedures. Some paper you sign when you get hired that you don’t notice you’re being hoodwinked into some bs. And even after the 6 months they take money out of what’s owed to you citing more bs. Run far far away , you will waste valuable time.

Hilton Grand Vacations Response

Thank you for providing us with your honest feedback. We are disappointed to hear about your experience and would welcome the opportunity to speak with you. Please reach out to Lisa Dupuree, head of team member relations, directly at Lisa.Dupuree@hgv.com or 407-613-3715 at your earliest convenience.

Viewing 19 - 21 of 1,611 Reviews

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Management is horrible!!!

Beware if joining the IT / Information Management and Analytics organization

Worst job ever. Timeshare Sales Exec

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