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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,142 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Mar 2, 2016

      No work/life balance as an engineer

      Plumber
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fully stocked van, latest tools/equipment iPad etc. Company is growing daily and future looks bright.

      Cons

      No work/life balance for the engineers, silly shift patterns and long working hours often late nights. The new ECS bonus scheme is terrible and impossible to hit your targets due to long travel rebooked jobs, reattends and unrealistic expectations which leads to bad behaviours as engineers just want to get it done quickly as possible with no care and get out. Homeserve can't retain their engineers and have a high turn around rate and always have done. Would only consider working here short term.

      5.0
      Feb 19, 2016

      Amazing place to work - incredible leadership and true people-centric culture.

      Senior marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Transparent Strong leadership People Centric culture Rewards are incredible 1-2-1s with senior directors Entrepreneurial work ethic A workplace where a culture is lived, rather than just being a plaque on the wall.

      Cons

      Getting to and from HomeServe in Walsall is a bit of a headache. Traffic in rush hour means you have to plan accordingly to get in/out of work. Public transport links are OK, but suffer with the same problem.

      5.0
      Feb 2, 2016

      Working at HomeServe

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's an absolute delight to work at HomeServe. I started my training 3 weeks ago and officially started my role today and can honestly say that our training prepared us really well for my role. I had a fantastic trainer called Pete who hand on heart is the best trainer that I have ever had, considering I have been in quite a few jobs. I am really enjoying my role and have had lots of support from various people whilst working on the phones. My manager is also really helpful and is willing to help us whenever we ask him to

      Cons

      Have only been here for 3 weeks therefore do not have anything bad to say about homeserve and probably will not have anything anytime soon

      Viewing 193 - 195 of 1,142 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.