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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,142 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Jul 1, 2015

      Great for customers, horrible for everyone else

      I dare not say
      Recommend
      CEO approval
      Business Outlook

      Pros

      the customer is really number 1

      Cons

      no development, no care, will overwork you till you have a nervous breakdown and then fire you when you do. treat their staff terrible,

      avatar
      HomeServe Response
      11y
      Hi, I'm a Director in the People department here at HomeServe. I’m really sorry to read your comments particularly that you feel employees aren't valued. It's genuinely not my experience that this is the case and for that reason, I'd really welcome the opportunity to understand your concerns in much more detail and hopefully, work with you to address them. We have lots of ways for you to share this either confidentially or through the various channels and forums we have in place. Thank you for your feedback. Chris
      4.0
      Jun 12, 2015

      Working at HomeServe

      Customer service team manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best thing about working at HomeServe is feeling part of something that makes a real difference. Being appreciated and celebrated for your efforts and encouraged to challenge process and make things better not only for our customers but for our colleagues too.

      Cons

      Facilities and technology in the business needs upgrading. It can be hard to do well in your role without the sufficient tools, this is being improved but the time it has taken thus far is the biggest drawback.

      4.0
      Jun 9, 2015

      Great experience

      Middle manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lot of things to do. Dynamic and a good focus on customers. Different In a good way. Lots of change and focus on improvement. Going in the right direction and could be absolutely the best company to work for. Not stuffy and routine. Every day is a surprise. It sees that value in treating employees well. I fully support the plan and the idea behind what Homeserve wants to be. There is a real chance it will get there and it is not that far away already. Definitely worth having on the cv.

      Cons

      40 hr week (a lot for a fs company), and if you are a middle tier manager you tend to work more hours, just to keep up with your basic admin and housekeeping tasks. There is no time for reflection, you are juggling multiple projects simultaneously and are on to the next thing straight away. There is a lot of `heads of something and directors of something` who keep appearing, so keeping up can be hard and they are all pulling on the same few key people's time. Head of and Director of is a bit of an exclusive club that few (if any?) people get into from within.

      Viewing 208 - 210 of 1,142 Reviews
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      Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.