Pros
• Schedules were reasonably flexible. • Bonus system somewhat offsets mediocre pay. • A good healthcare and dental package, if you stick around long enough to get it. • Some really decent coworkers and staff who deserve better. Getting hired at Infocision is extremely easy. If you need quick cash for a few months, want some entry-level call center experience, or just want to learn more about the underbelly of the telemarketing and cell phone business, you could certainly do worse.
Cons
• Differential system which forces you to work exactly 40 hours every week or see your hourly pay drop down to minimum wage. • Extremely high stress environment. Management seems to feel that prowling the booths yelling for more sales like kids at a pep rally will offset this. It doesn't. • Constant surveillance. Don't expect to be able to do so much as get up and go to the bathroom without asking permission first. • Little or no organization in regards to daily goals, expectations, and updates. • Little or no consistency in regards to rules and regulations. Each supervisor has a different set of expectations, and sometimes they are even contradictory to each other. • Highly mercenary, political environment. If you're not Republican and Christian, expect to feel very out of place. • Work is dependent upon available records. Communicators being sent home en masse in the last days of each month is not uncommon. • Be prepared to set your morals aside if you want to succeed here. You will be instructed to 'create pain' in customers in order to make them more pliable to your offers. It's really hard to feel proud of working at Infocision. Their business model is basically geared towards preying upon elderly Christians, uninformed Canadians and Republicans with deep pockets. You'll find every negative stereotype of telemarketing fulfilled here.
