International SOS reviews

3.4

55% would recommend to a friend

(1,524 total reviews)
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Arnaud Vaissié

68% approve of CEO

55% positive business outlook

International SOS has an employee rating of 3.4 out of 5 stars, based on 1,524 company reviews on Glassdoor which indicates that most employees have a good working experience there. The International SOS employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

2K reviews
3.0
Mar 7, 2018

Great purpose, terrible management.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits (insurance, company membership) Good locations with easily accessed roads

Cons

Diversity ends at a certain management level. Higher management consists mostly of white, non-American, men. Every now and then there is favoritism towards a few women who in turn get promoted; many of which are white and/or non-American also. The pay is decent at higher management level but the cost of living seems to be overlooked when it comes to any other position. Your level of education rarely matters. Re-structuring happens very often and I don't know anyone that has not worried about job security at some point. Sometimes re-structuring means changing titles, which doesn't always impact one's resume positively, but allows them to justify paying you less. Certain departments have high turnover rates but this doesn't seem to matter to executive at the corporate level, since they allow directors whose departments continuously don't do their job well or fail audits, to lead for years. How many years and employees leaving is it going to take for them to realize management may just be the issue? Who knows! Human Resources..........just a mess. Not supportive, hard to get a hold of and often fail at the basics of HR. Raises are not merit-based, but every year the work just keeps on piling up. The average raise is usually between 1-3%.....if there is a budget. You are lucky if you get a bonus. For a company that relies on technology so much, the systems are slow and outdated. Paid time off policy changes every so often and they do not give enough hours for the amount of time people put into work. Most managers are extremely cheap with their department budget and do not invest in their development. The student reimbursement for undergraduate and graduate degrees is the absolute bare minimum. (Enough for them to write it off on their taxes). Most jobs, even when they are posted (for HR reasons), already have a name on them. A ton of emphasis on numbers and micromanaging and not enough on people. Operations managers are often condescending (verbal and written) and not easy to approach.

5.0
Aug 17, 2015

Great

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A challenging but fair working environment. Good leadership and a strong solution set. Clients and doing the correct thing is put at the fore front. a true multi-cultural enviroment

Cons

Work life balance needs to improve as does communication channels from the leadership to the troops. High expectations from the team but they are normally fair and achievable.

1.0
Jun 24, 2019
Recommend
CEO approval
Business Outlook

Pros

The benefits are really good. Plus you'll have off four days a week. The training is long, however too heavy on teaching terms and ideas, than actually dealing with the call volume and excessive amounts of cases you'll be given on a daily basis.

Cons

- extremely high turnover rates - everyone is stressed at all times, and often in terrible moods -The days go by fast, but the entire 13-15 hours you will work will be non-stop. You barely have time to blink. Lot's of people wind up working an additional 1-5 hours longer than they're scheduled. - Management will tell you to ask questions, it's a difficult job, then half of them won't have time to answer the questions, and some will get mad that you're even speaking to them. - Lot's of pressure: to get things done quickly ( adding to the stress), which causes people to make mistakes. - VERY high turnover rate. Because of this you will be asked on an almost daily basis whether you will do overtime. - people leave as soon as they can get promoted and everyone else either quits or poisons the well with their negativity. - You are rarely praised, but criticized on a daily basis. - They only have one office for all of North and South America, despite the fact Europe has over 10, Indonesia, Vietnam, and China have two offices each. - The Trevose office's employees on average have two-three times the case volume of every other international assistance center, yet the company seems to look down on and make rules that continue to pile onto the work - People burnout quickly in this job, even with the four days off a week. - Overnights - Weekends - Overnights and weekends are extremely short staffed. - Big training classes start every other month, then 75% will have left before a year has passed. These people often make mistakes, the people who have been here for a while are not patient with them. Collectively it's quite volatile.

Viewing 4 - 6 of 1,524 Reviews

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