Journeys reviews

3.0

44% would recommend to a friend

(3,568 total reviews)
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Andy Gray

50% approve of CEO

29% positive business outlook

Journeys has an employee rating of 3.0 out of 5 stars, based on 3,568 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Journeys employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
3.0
Aug 4, 2010
Recommend
CEO approval
Business Outlook

Pros

It really is just a job. You get a 40% discount on all merchandise; though products are not always appealing. The variety of customers is interesting. You learn how to hustle. You learn what you don't want in your future jobs.

Cons

Sock to shoe sale ratio is insane; you end up forcing people into buying socks or it's a strike against your job. Sure "everybody needs socks" but come on. Turn over is incredibly high. The variety of customers is interesting. You get minimum wage plus "commission". I say "commission" because it's a twisted system with overly complicated explanations where you never really end up earning more than minimum wage. One screw up in the warehouse and you have to re-do an entire wall of shoes.

3.0
Jul 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Nice work environment, hardly any difficult customers, new music every month, great discount, cool co-workers.

Cons

The initial appeal wears off quickly when you realize how messed up the company actually is. The sales goals are horribly unrealistic, you could sell every pair of shoes in the store and still get written up if you didn't sell enough socks. SOCKS are a nightmare. Instead of firing you if you don't meet their ridiculous goals, they make you an "on-call" employee. They cut your hours to nothing. I surpassed many of my daily sales goals, made that store a ton of money, but because my socks to shoes ratio wasn't where it was supposed to be, I was cut to TEN hours a MONTH. On shipment days, you get stuck in the stock room shifting shoes around without any opportunities to be out on the sales floor and meet your goals, and you will still get into trouble and your hours will be cut the following week because of it. Also I constantly heard managers complaining about the number of hours they'd have to work. A Manager or Co-manager for Journey's only gets 1 day off per week, and works around 60 hours. One Co-manager I worked with was denied time off to get MARRIED. Basically, the company cares about 1 thing and 1 thing only. Sales. As for employees? They're treated more like numbers than actual people. As for promotions? I was hired as a potential co-management trainee, worked there over half a year, was denied even an interview with the DM for management because I didn't sell enough SOCKS. I've been in retail since high school. Meanwhile, people with literally NO sales experience were being hired from the get go in management b/c they'd gone to college. This-company-does-not-care-about-employees.

2.0
Jul 13, 2010

An Attitude You Can Wear

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employees are allowed to wear whatever they want. Employees are also encouraged to dye their hair, show off tattoos and piercings. Just has to be family friendly - no alcohol/drugs stuff (unless it's against those things) and no naked people. The company also is all about promoting from within.

Cons

Sales goals are impossible to reach when there is nobody shopping in the mall. Customers can be horribly rude to employees for doing their job such as upselling and asking customers to try things on. Need thick skin to deal with them. Low pay.

Viewing 3565 - 3567 of 3,568 Reviews

Glassdoor has 3,620 Journeys reviews submitted anonymously by Journeys employees. Read employee reviews and ratings on Glassdoor to decide if Journeys is right for you.