Journeys reviews

3.0

44% would recommend to a friend

(3,569 total reviews)
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Andy Gray

50% approve of CEO

29% positive business outlook

Journeys has an employee rating of 3.0 out of 5 stars, based on 3,569 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Journeys employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Aug 1, 2012
Recommend
CEO approval
Business Outlook

Pros

The discount, (40% off everything, and you can use it at other stores owned by Genesco), laidback environment, the customers are usually cool, and you get free shoes for product seeding, (if you're a co or store manager). If you want to be in sales, Journeys will teach you how to be a good salesman, and how to have excellent customer service. You get paid vacation, too, which I guess is nice.

Cons

The pay is the number one problem. As a co, I had a maxed out base pay, worked an average of 45 hours a week, and worked for a $1.2 million store, and never made a decent paycheck to be able to live off of. The hours suck, especially during Back-To-School, Black Friday and the entire Christmas season, which consists of mandatory 6 day work weeks, 10+ hour work days and no weekends off, (which is effective every week of the year). The less you work, the less money you make. When you're sick, you need to drag yourself to work or your pay check will probably suck worse than normal, though they do have "sick" pay, but it's not that great. You job and pay are soley based on meeting your SOP's, (mults, hose, and accessories). If you don't make one of them, you'll get written up and possibly fired, though it depends on how short handed your district really is. You'll find that many managers "buy" their numbers by buying socks when they're unable to sell enough to have a 1.0 ratio. Raises are few and far between. You have to beg for a raise, and it's usually for like, $5 more on your base pay, (which is pretty much nothing). Most of the time the answer to "May I have a raise?" will be "Just sell more!", which is impossible to do if you're already selling to every customer or work in a slower store. The upper management is always talking behind your back, and planning the next way to get rid of people the DM doesn't like. If you're not in the inner circle, consider your opportunities zero. After being a co, you can become a store manager and from there you can hope and pray to make it to the corpo world in Nashville, though to be honest those are far fetched dreams. The careers within Journeys are limited, and honestly the company doesn't care how much you've done for them because in the end they can find someone to take your place for less money. Honestly, if you're a part timer at Journeys, your job isn't half bad. However, I would never recommend anyone to be a co-manager unless they wanted to be a store manager for the rest of their life, and probably make less than they would working for another retailer.

1.0
Jul 13, 2012

Started off great

Recommend
CEO approval
Business Outlook

Pros

When I first started off with journeys aside from the pay (measly 165 a week base pay and 4% commission of your own sales) the job was great, easy to get along with management, friendly people ect.

Cons

Constant shifting of staffing, terminations for not hitting Standards of Performance IE; 25% of shoes must be in multiple transations, a 1.00 hose ratio (1 pair of shoes - 1 pair of socks), and 10% of your sales MUST be accessories. I was literally terminated for not hitting that, was making my sales goals, but not enough socks... seriously... if you can AVOID JOB, started off with the company averaging 43 hours a week, ended averaging 54.. since you're "salary" its not like you're making more money.

2.0
Jul 24, 2011
Recommend
CEO approval
Business Outlook

Pros

Journeys has an awesome vibe atmosphere to work in. The employees are very down to earth and laid back. Promotions come frequently and you get a great 40% discount in the entire store! Working hours are flexible and high school / college friendly. You obtain and learn good salesmanship ethic. It is a decent first job to have if you have no experience or if you're in school. Journeys will give you a fair amount of experience and knowledge.

Cons

There are a lot of problems with the way Journeys is ran and managed, from store operations to payroll. I've been working at Journeys for a year and a half and still making minimum wage with no incentive for a raise. Journeys does not believe in raises, they believe in promotions. The stock room consistently gets in utter chaos and backed. Management always wants you to focus on hitting your sales goals and SOP's (Standards of Performance) less time is focused in the stockroom. Meanwhile they expect you to hit you're SOP's, Goals, and maintain the stockroom and then you get written up if you don't. As far as Co management you have no work life balance and you make a base pay of $125 -$180 per week and 4% commission CO MANAGERS NOR MANAGERS DO NOT GET PAID HOURLY. Managers work 45+ hours a week and depending how busy the retail season is Managers can work up to 60+ hours a week (NO LIFE!) If you're the only manager in the store then be prepared to have no days off until you find an assistant. Some managers haven't had days off in months. There's a very high turn in turn out rate in Journeys. Lots of employees start to loose incentive to work for the company. Journeys does not value education at all. Just because you have a BAA or Masters means nothing. You payed the same as a high school dropout regardless of education or not. If you get to corporate then maybe some education applies.

Viewing 40 - 42 of 3,569 Reviews

Glassdoor has 3,622 Journeys reviews submitted anonymously by Journeys employees. Read employee reviews and ratings on Glassdoor to decide if Journeys is right for you.