Journeys reviews

3.0

43% would recommend to a friend

(3,569 total reviews)
avatar

Andy Gray

50% approve of CEO

29% positive business outlook

Journeys has an employee rating of 3.0 out of 5 stars, based on 3,569 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Journeys employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Sep 9, 2014
Recommend
CEO approval
Business Outlook

Pros

There's a lot of down time. You can dress pretty much however you'd like, with the exception of drug paraphernalia and curse words. 40% discount is awesome. Decent co-workers. When the back room is organized, it only takes about a day or two to know where the shoes are located. Relatively decent music played throughout the store.

Cons

The online training makes no sense whatsoever; even managers know it and will tell you. Journey's says they're a "family with an attitude that cares", when most employees and managers will complain, make fun of, curse about, and purposely lie to customers that they consider to be "too annoying" to care about. Unsafe back room environment with trip and fall hazards lining the entire place. Managers treat you horribly and force you to stand at the front of the store when down time can be utilized to clean and organize the back room and to open space for new shipments of shoes that are coming in. The store's 3 for 3 policy (selling shoes, socks, and accessories) are almost unobtainable due to lack of money in the economy around some stores. Pay is unbelievable, I work two jobs, one here and another unnamed, and have never made over $150 in Journeys paycheck while I have had $200+ every paycheck for the other job. I could go on, but this is getting quite long. TL;DR Don't work here.

3.0
Aug 19, 2014
Recommend
CEO approval
Business Outlook

Pros

Nice people, flexible hours, no dress code, good job for social people, commission, good discount. The people who work there are great, and so is the fact that you can wear whatever you want. It's a very casual store, and making commission encourages you to work harder. A 40% discount doesn't hurt, either.

Cons

Disorganized management, stock room is dangerous, high-stress, low pay. I've fallen off a ladder more than a few times, and when the stock room is as disorganized as it is, it makes finding shoes in a timely manner extremely difficult.

2.0
Aug 6, 2014
Recommend
CEO approval
Business Outlook

Pros

open dress code, great discount on products, interesting co-workers, tattoos, piercings, and colored hair welcomed, sales goals and SOPs are doable when you can sell and there's a customer to sell to.

Cons

too many hours for too little pay, unrealistic expectations of managers, Journeys becomes your life everything else falls to the side, extremely high turnover for managers and staff, average run for a store manager is 8 months, 4 hours DVD on repeat for a month, in DM's eyes if you're anything below co-manager you're just another blank face they can disrespect or flat out ignore.

Viewing 100 - 102 of 3,569 Reviews

Glassdoor has 3,622 Journeys reviews submitted anonymously by Journeys employees. Read employee reviews and ratings on Glassdoor to decide if Journeys is right for you.