Is Kimpton Hotels & Restaurants a good company to work for?

Kimpton Hotels & Restaurants has an overall rating of 3.7 out of 5, based on over 1,371 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 62% of employees would recommend working at Kimpton Hotels & Restaurants to a friend and 60% have a positive outlook for the business. The best reviews about Kimpton Hotels & Restaurants have been left by employees working as Manager , General Manager and Front Office Manager .

Does Kimpton Hotels & Restaurants pay their employees well?

According to anonymously submitted Glassdoor reviews, Kimpton Hotels & Restaurants employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Kimpton Hotels & Restaurants. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Kimpton Hotels & Restaurants?

62% of Kimpton Hotels & Restaurants employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Kimpton Hotels & Restaurants 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Kimpton Hotels & Restaurants?

Server (52) , Front Desk Agent (44) , Bartender (36) , General Manager (36) , Sales Manager (28) , Staff Accountant (27) , Manager (26) , Guest Service Agent (24) , Front Office Manager (16) , Sales Coordinator (16) , Server/Waiter (16) , Assistant General Manager (12) , Front Desk Receptionist (12) , Restaurant Manager (12) , Conference Services Manager (11)

What are the pros of working at Kimpton Hotels & Restaurants according to real employee reviews?

"Great culture – allows employees to be their true selves at work has a focus on growing and developing them – personally through self" ((in 84 reviews)); "You work with some really great people who truly do keep the goal in mind." ((in 62 reviews)); "Really enjoyed working at kimpton Manchester good managers" ((in 30 reviews)); "Great company culture and people" ((in 29 reviews)); "Takes care of employees and boosts moral and creates fun in the workplace" ((in 27 reviews))

What are the cons of working at Kimpton Hotels & Restaurants according to real employee reviews?

"low pay (but thats the industry)" ((in 55 reviews)); "Long hours and hard to advance" ((in 31 reviews)); "No work life balance as all shifts are lates" ((in 17 reviews)); "The upper management are impersonal and frankly rude" ((in 17 reviews)); "Training is poor." ((in 14 reviews))

What are employees saying about Kimpton Hotels & Restaurants layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Kimpton Hotels & Restaurants layoffs and their outlook for job security at Kimpton Hotels & Restaurants in 2026.

What are the top reviewed Kimpton Hotels & Restaurants locations?

San Francisco , Washington , Seattle , Chicago , Miami , Philadelphia , Portland , New York , Los Angeles , San Diego , Phoenix , Denver , Austin , Boston , Atlanta , Salt Lake City , Milwaukee , Sacramento , Charlotte , Winston-Salem , Miami Beach , Pittsburgh , Santa Barbara , Nashville , Alexandria , Goleta , Bozeman , New Orleans , Omaha , Dallas

Kimpton Hotels & Restaurants reviews

3.7

62% would recommend to a friend

(1,297 total reviews)

Leanne Harwood

75% approve of CEO

60% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Kimpton Hotels & Restaurants has an employee rating of 3.7 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kimpton Hotels & Restaurants employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

1.0

Oct 12, 2018

Sinking ship

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Design of hotels are unique, work with some unique characters, some managers are cool, there used to be a lot more Pros, but those have been diminishing more and more each year

Cons

Since IHG purchased Kimpton the benefits of working for Kimpton have been on a decline. Health insurance benefits for managers disappeared. The pay is less than other companies. The restrictions and red tape to implement strategies have gotten impossible to navigate. IT can’t keep systems online, systems that are used are sooo behind the times. This is not the company I started working for YEARS ago

Kimpton Hotels & Restaurants Response

7y

We’re so sad to hear you’ve seen a change within your role at Kimpton. We appreciate your feedback and want to stress that all of our employees should feel supported through our evolution. As we grow, we’re focused on evolving and adapting the best we can. If you’d like to chat more about this, we encourage you to reach out to your People & Culture team.

1.0

Sep 14, 2018

Don't do it...

Sales manager

Recommend

CEO approval

Business Outlook

Pros

- Culture of what the company as a whole stands for is great in theory - Dogs are EVERYWHERE and you can bring your pups to work

Cons

When I traveled for work I remembered why I loved the company and that it was simply the hotel and department I was in that was bad. There is a reason this company makes best places to work list ... it just doesn't translate into the property I was working because it did not operate with Kimpton Culture. -Talent isn't recognized rather they tell you there's only one way to do things (not very Kimpton) or your ideas aren't good enough - In the VERY short time I was there was a lot of turnover of key people in the hotel and team member wouldn't stay long either - Employee complaints are not followed-up with until you escalate them. - You really don't have empowerment which is what Kimpton stresses they give to employees - Shop calls are not realistic - Cheap owners - Felt like you were working at a high school with new drama and pettiness every.single.day! - Bonus structure is bad (don't believe the lies) Honestly would NEVER recommend someone to work for a Kimpton again in my career. Again all of this is based on the one property I worked for. I was so excited to work for this company and slowly realized this was not a place you could learn and grow.

Kimpton Hotels & Restaurants Response

7y

We appreciate you taking the time to share your honest thoughts, and we’re very sorry to hear that your time with Kimpton wasn’t positive. Please know that we take your feedback to heart, and we’re sharing with our team in San Diego.

5.0

Aug 29, 2018

Housekeeping Supervisor

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Best place I’ve ever worked at. I help open the Nashville Aertson. The staff is phenomenal and they are truly like family. I miss this place so much

Cons

Long hours but the challenge was sooo worth it!!

Kimpton Hotels & Restaurants Response

7y

We miss you too! Thank you for sharing your experience with us. We’re glad to hear your time at the Aertson was so great. Hope to see you again someday.

Viewing 4 - 6 of 1,297 Reviews

Jobs at Kimpton Hotels & Restaurants

Guest Service Agent - FT (2 overnight shifts)

Overnight Guest Service Agent - Full Time

Guest Service Agent - Full Time