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      Koalafi

      Engaged Employer

      Koalafi reviews

      4.2

      79% would recommend to a friend

      (209 total reviews)
      avatar

      Patrick Moore

      52% approve of CEO

      80% positive business outlook

      Ratings by category

      4.2

      Culture & values

      4.2

      Work/Life balance

      4.2

      Compensation and benefits

      4.1

      Senior management

      4.1

      Career opportunities

      4.0

      Diversity & inclusion

      Koalafi has an employee rating of 4.2 out of 5 stars, based on 209 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Koalafi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      209 reviews
      2.0
      Sep 3, 2020

      Highly Underpaid Compared to Competitors

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      West Creek has some great staff across all departments. There are some excellent managers. It’s often a fun place to work. There have been some changes to help make the product more competitive. There is a good culture where people try to support and help each other.

      Cons

      West Creek seems to undervalue their sales employees, the key drivers of the business. What other reason is there to underpay your sales staff to this degree? Competitors pay their sales people far more. Top West Creek executives seem to think the product sells itself, which is completely out of touch with reality. The pay plan issues arose before Covid was even around. There were 5 pay plan changes in February alone! No one had ever seen anything like it in their careers. After an initial nice increase, they made huge changes that got worse every time, to the point where it was even less than where we started, all while the sales staff helped generate record results. When Covid hit they took that opportunity to cut what they already promised retroactively, taking away money already owed. They raised health care costs by over 400% starting in June when plans renewed. Ever heard of a traveling rep not having cell phone paid for? Welcome to West Creek, they cut that too. The latest pay plan has sales people making one fourth to one half commissions compared to competitor payouts. Why would a sales driven company underpay their sales staff by so much if they valued them? No one knew Covid was coming and everyone sympathizes with businesses dealing with it. West Creek reacted poorly by closing down for a few weeks and cutting approvals. Meanwhile competitors didnt miss a beat. But it’s at least understandable given how unknown things were at the time. As the smoke clears we are wondering where our benefits went and when we will be paid appropriately.

      avatar
      Koalafi Response
      5y
      Thank you for taking the time to provide feedback. We regret that you are not satisfied with your compensation plan. Prior to the pandemic, the average annualized compensation of our top field sales associates was over $200,000 and the average annualized compensation for all field sales associates was over $100,000. In addition, all West Creek associates were provided with a stock gift at the end of last year in recognition of the role that our associates played in the success of our company in 2019. Note that this was a personal gift from our CEO to every single associate. With the onset of the COVID 19 pandemic, our Sales commissions did decrease as our overall volumes decreased. With the return of funding volumes, we are seeing an increase in commissions. In October, we will be rolling out a new, uncapped commission plan that will ensure successful sales reps earn top dollar. We expect the average compensation and top performer compensation to return to pre-COVID levels with these changes. To some of your other points, • To your point on competitor payouts, we have solid intelligence on sales compensation in our field and we are confident that our overall compensation strategy in Sales is highly competitive. • The idea of paying people for cell phones in 2020 is not appropriate given uncapped usage plans. We have worked hard to balance the interests of associates, investors, and customers during this difficult year. We are very confident in the full package and experience we offer our valued associates. Gene Burke, Chief Revenue Officer
      1.0
      Jul 14, 2020

      DON’T SELL HERE

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you’re looking for cheap, out of college experience, this is the job for you.

      Cons

      Compensation for inside/outside sales is terrible. Every month, a new pay plan comes out and it’s never beneficial or as promised. Competitors offer a better product with higher approvals rates. Customers no longer trust the company after we temporarily shut down due to COVID and all of our competition stayed open to take in the customers we lost. Benefits have been cut. Sales people can no longer trust management in the decisions that they make since they’re not in our best interest.

      avatar
      Koalafi Response
      5y
      Thank you. We appreciate all feedback since it helps us create the best possible culture and work environment for our associates. In the wake of the COVID 19 pandemic, we, at West Creek, made some tough decisions to ensure the long-term success of our company. We will continue to see increases in commission payouts for our Sales team as West Creek grows and recovers. It is unfortunate that you were not satisfied with the speed of that growth. At the same time, we are completely confident in the clarity of our message over the last several months. Thank you, Gene Burke, Chief Revenue Officer
      4.0
      Jun 13, 2020

      Wonderful Company To Work For Until Covid-19

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Fast Paced - Good Culture - Innovative

      Cons

      Can't think of cons except for Work Life Balance.

      avatar
      Koalafi Response
      6y
      Thank you for taking the time to review and recommend West Creek. West Creek associates are committed to excellence and it shows in the exceptional contributions made to the organization each day. We recognize the value our associates bring and encourage all to leverage our comprehensive PTO and paid holidays so that each may rest and recharge as needed. Decisions made around staffing are never taken lightly. Messaging is crafted to reduce ambiguity and ensure consistency. We very much appreciate your feedback and we will continue in our focused efforts to maintain a positive company culture.
      Viewing 157 - 159 of 209 Reviews
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      ReviewsKoalafi reviews

      Glassdoor has 216 Koalafi reviews submitted anonymously by Koalafi employees. Read employee reviews and ratings on Glassdoor to decide if Koalafi is right for you.