LaserAway reviews

2.9

45% would recommend to a friend

(1,232 total reviews)
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Scott Heckmann

57% approve of CEO

49% positive business outlook

LaserAway has an employee rating of 2.9 out of 5 stars, based on 1,232 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LaserAway employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Sep 25, 2023
Recommend
CEO approval
Business Outlook

Pros

The (false) hopes and dreams they sell to you in the interview process...

Cons

Where to begin… all the recent one-star reviews are spot on. This company brought on investors that have rapidly been chipping away at whatever good this company previously had. The Nurses are treated as second class citizens, akin to machinery, while the sales staff are given free rein to do whatever they want with the schedule so they can make their sales quotas. This is truly the most toxic work environment I have ever been a part of. Bedside at least treats Nurses with respect and values their time and skills. This company has made an environment that pits sales staff against nurses. The nurse’s goal is to provide safe and effective patient care while sales staff is told to sell to whoever, whenever, however. Existing patients are often bumped off the schedule to make room for new sales, affecting patient’s treatment timelines which in turn negatively affects their results. This may seem like a good place to get your feet wet in aesthetics; however, the training is almost non-existent. You get one day hands on plus a video which is just not enough, especially when patients are paying top dollar. Additional training is also frowned upon. Double, triple, and quadruple booking are the new norm. Feeling rushed to do injectables is not safe nor effective. When patients complain about the wait, sales staff ALWAYS blame the nurses for “running behind”, not the fact that we’re triple booked. This can create a hostile nurse-patient relationship from the start. If there are ever scheduling issues brought to management’s attention, we are told to report them online which are met with zero attention or response. Not to go down another rabbit hole but rest breaks? What rest breaks? Our 10-minute breaks are non-existent which seems…illegal? I could go on, but these reviews are all essentially saying the same thing. I implore you to read through the rest to gain further insight. All and all current LA business practices seem like a perfect case study on how to drive a once thriving business into the ground.

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LaserAway Response
2y
We really value your feedback and we apologize for any negative experiences you may have had. We are navigating many company changes as we grow, so this feedback is important to us. If you would like to further discuss please reach out to our HR team.
1.0
Aug 7, 2023

RUN

Recommend
CEO approval
Business Outlook

Pros

They "train" you in injectables, it's not bedside nursing.

Cons

If you have any type of morals do not give this company an ounce of your time. One of the owners of the entire company was at the opening of my location and it somehow went under the radar that they never got their permit to operate. **This is illegal**. How does a company that has over 120 locations not have a procedure to make sure very important things (like a permit to operate) are taken of? They say there is work life balance but you work either every single Friday Saturday or Sunday. The training they offer is in house. They cut the models you have to inject on in half (because they are cheap af). They "train" you in lower face neuromods via a video HAHA. You rarely hear from your regional manager unless it is to tell you you are doing something wrong. The things I have heard from very high management is disheartening to say the least. "You are going to treat that patient because we are not giving her a refund. I don't care if she is throwing up mid treatment. You are not asking your nurses or the patient, you are telling them this." or when I ask why our treatments are SO overpriced for the same exact treatment you can get down the street for half the price? "Who cares" was the answer I received. They just laid off half the management. The majority of management has literally no training to be in a management roll either. There is NO communication in this company. I have truly never worked for such an UNSTABLE company who so blatantly only cares about money. I am embarrassed that I worked here. They DO NOT care about their patients and the nurses are supposed to "upsell" the patients every time they come in. "This patient still has 500 in their financing, what can we get them to buy". They do not care about any of their employees. For a "family owned" business you would think they would have some loyalty to the people that are drinking the kool aid but they will drop you with NO warning and sweep it under the rug and tell you to be positive.

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LaserAway Response
2y
Thank you for your feedback. We take your concerns seriously and encourage you to reach out to the hr team to discuss in more detail.
2.0
Jun 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay can be good IF opportunity is there. Benefits are sufficient Work from home Jade is probably the best thing about this company, she truly believes in it, is passionate, and is non bias. Offers support to anyone needing it. The CEO I believe does care, and wants to hear feedback, but it seems like there are so many moving parts , and the changes are not up to him anymore.

Cons

Where to start. The opportunity given is not based on skill, in fact, there are too many employees for upper management to handle, The ratio is astronomical. That said, support is not there for employees. The only feedback you will receive is when you do something wrong. New employees are tossed to the sharks, and thrown at the wall to see if they stick. They have been onboarding tons of new hires, offering them no additional training. A pivot was made recently, to provide new hires with better opportunities, so they stick around. Meanwhile, consistent tenured people, who have stuck with the company, despite all of the changes, have been getting less and less. Paychecks have been immensely effected. More than 30 consistent performers took a leave of absence, due to the mental stress, and significant decrease in their paychecks. Feedback is not encouraged, new ideas are not welcomed. The top performers are highlighted, and worshiped by all. They make an absurd amount of money. I’ll admit they work hard, however, they get every opportunity, and are encouraged to take everything they could get. These women are greedy, they will harass you. They will also bully you. If you go to HR in confidence, they will tell your superior. Teamwork is NOT encouraged. You will be fine if you work 70 hour weeks, 12-13 days. They ones making significant money will confirm they are overworked. If you want to work your regular 8 hour shift, you will get the short end of the stick, and are no use to them. Years ago , there was passion, and encouragement. If you look at the review trends, this company took a nose dive with their employee retention most recently. There were talks about going public eventually, and borrowing money from venture capitalists. Jobs have been cut, financing options are changing, expanding at a rapid pace, and hiring bodies to run new clinics. They are squeezing all the money they could get. They used to care about their employee satisfaction, and motivate and offer support. Patients are double and triple booked, they are moved around constantly, to make room for new patients. Nurses are clearly overworked, and the turnover for the clinical is wild too. The relationship between remote sales, and in clinic team, feels like a rivalry. They will fight over sales, and will spite each other. I have personally first hand seen multiple times in clinic employees going out of their way, doing unethical things, to take away opportunity from the remote team. When reported, we are told “it will be addressed” and the same behaviors continue. Management does not encourage positive relationships with them, or does anything to help make changes. If employees could start trusting each other, and work together, there could be so much more money being made. Top performers that get any and every opportunity, will shorten their consultations , to move on to the next. They will help them if they are immediately ready to buy, otherwise, you can’t waste their time. Meanwhile, there are other people dying for that opportunity, that will spend time trying to solve their problem, explaining the value and benefits. By giving everything to the top dogs, they are losing money. Most consumers cannot make a decision to buy within 5 minutes. They will never follow up with these patients that they consult. When another member reaches out to the lead to nurture, uncover their needs and problems, and close the sale, you will have a target on your back.. even though they were never calling that person back anyways Upper management feels like a cult. They will discriminate, and ultimately choose who they wish to benefit. They will gossip about you to other team members. You will dial and dial all day. They will tell you that there is gold when you hunt. Meanwhile, the employees who have it cushy, get spoon fed all the self booked consults the patients make themselves. They’re in every ring group possible(which means they are constantly getting hot transfers from the call center), and have access to things no one else has. Please think carefully before coming here. Everything eventually comes to light, and you will see things for how they truly are. Brainwashing attempts will be made, promising you the world.

Viewing 40 - 42 of 1,232 Reviews

Glassdoor has 1,253 LaserAway reviews submitted anonymously by LaserAway employees. Read employee reviews and ratings on Glassdoor to decide if LaserAway is right for you.