LaserAway reviews

2.9

45% would recommend to a friend

(1,231 total reviews)
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Scott Heckmann

57% approve of CEO

49% positive business outlook

LaserAway has an employee rating of 2.9 out of 5 stars, based on 1,231 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LaserAway employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Sep 6, 2024
Recommend
CEO approval
Business Outlook

Pros

The people I worked with in clinic.

Cons

RUN AS FAST AS YOU POSSIBLY CAN! These reviews are not exaggerating in the slightest. If you work here you are at risk of losing your license. They have REPEATEDLY shortened treatment times, so some laser appointments are as short as 5 minutes- God forbid someone has to use the bathroom when they get there. In addition, you will be back to back all day and double and triple booked. You get one day to learn a new treatment in training (which you get paid $20/hour for), with maybe a few models to treat before you are completely on your own. You will NOT feel well equipped, prepared, or supported. The remote sales team deliberately lies to patients to get a sale, and you have to be the bearer of bad news when you are honest about treatment expectations and results. The remote sales team will also remove a current patient appointment to replace with a new patient that just sold, so they do not experience “buyers remorse.” They make it impossible for patients to receive refunds for treatments they are not candidates for or are no longer interested in. They will even encourage patients to “try it just once” so if they do refund they will only be able to receive a small fraction of what they initially paid. The turnover rate is incredibly high due to the unethical behavior of corporate. Overall, Laseraway is a very inhumane, immoral, and money hungry company. They do not care about you or the patients in the slightest. I would give zero stars if I could.

1.0
Sep 22, 2023

Avoid this place

Recommend
CEO approval
Business Outlook

Pros

Decent hourly pay for nurses, amazing fellow nurses

Cons

This place was once great to work for, it was family owned and operated… they have sold out and gotten into bed with investors, now everything revolves around turning a dollar. They triple and quadruple book patients making it chaotic, low quality and unsafe. They boast 30 minutes a month of free laser treatments for employees but good luck getting on the schedule because the pccs bump you from your spot EVEN IF YOU PAID for services. The culture toxic, they provide no support for the clinicians and the sales staff uses bully and intimidation tactics. Regionals and medical director are never in clinic as they let go a ton of upper medical staff. Everything now is utilization based so clinic schedule is forever changing, no consistency on store hours or typical work hours. They tell you to take 2 breaks through the day but you actually end up working into your lunch and after your shift to catch up from the poorly managed schedule, the pccs tell patients that nurses are running behind although they have built an impossible schedule. There is absolutely no respect for the clinicians, it’s a slap in the face. If you’re looking to get your foot in the door of aesthetics, there are better places to learn from. LA’s techniques are basic and many machines are outdated, they don’t bring in any outside training opportunities and restrict nurses from growing. Their hourly pay is decent but don’t expect more than that, a laughable incentive to help with upsells, and no perks beyond that.

1.0
Aug 10, 2023

Every single negative review is TRUE

Recommend
CEO approval
Business Outlook

Pros

It takes less brains than bedside nursing

Cons

Do not believe ANY of the positive reviews on this site. They are fake. In fact, don’t believe 99% of the positive reviews on Yelp, either. They are either from a.) current employees to bring their numbers up, b.) training models, or c.) clients enticed with a $50 credit. The company has zero respect for their nurses. If they get a feeling that you’re going to quit, they withhold certain trainings and cut your hours to maybe 2 shifts a month if you’re part time. They cut all nurses hours to the point where there is only 1 nurse at the clinic, and then cut the clinics hours with hardly any prior warning. You WILL work every weekend. They promise you a free 30 min treatment a month but the schedule is so packed there is no way to even get in. The treatments are hugely price gouged and then sold at a “discount”. Their promotions never change; just the title of them do. It’s the same exact promotion all the time, so it's not really on sale. All of their scratchers have the same discount on them, which is the same discount they give to everyone. I’ve seen sales girls add memberships to a clients account when they purchase without telling them about it; they just add it to the total. Sales only wants to sell. They don’t care if the patient can’t afford it, if they’re not an ideal candidate, or if it’s really not in their best interest. You’re not allowed to give your true and honest recommendation because if it goes against the client buying more services, you get massive attitudes from sales. I had a sales girl screw up my schedule in retaliation and double book me over my lunch because I suggested to the client to hold off on filler for now. If you truly care about your client, this place does not support you in your true and honest recommendations. You are told the surveys are “confidential”. They aren’t. It seems as though every time they would have people fill out those BS surveys, things would get worse. Any time a concern would be brought up, the supervisor just gives an excuse about it with zero change. There is no point in those surveys. We all received an email from the CMO basically saying that nothing is going to change so get used it it and then provided every RN with his personal phone number if they “have a real issue” they can talk to him directly. Complete bullying and passive aggressive behavior. The schedule is a complete dumpster fire. Nurses get completely taken advantage of. Enough nurses spoke up about how protocol is not being followed so what do they do? Corporate removed the protocol and just referred to them as “guidelines” instead. Then when nurses were giving feedback about issues with the schedule, they decided to do away with 99% of all of the scheduling “guidelines" so sales can essentially book patients how they please with no rules. They also removed the feature where the nurses can’t see the days schedule at a glance; only in a list form so they can’t really see how messed up the schedule really is. This shows zero trust or regard for the nurses. You have feedback about the schedule? Well now you can’t see it at all. You’re not allowed to clock in more than 15 minutes early but you’re expected to be double booked all day. Your supervisor tells you “just take a 15 minute break” no matter how many people are in the waiting room or how it affects your lunch break or how late you leave” “Just take your breaks!” Yeah, get real. I could go on and on. The bottom line is run in the opposite direction. I despise companies that are sleazy to their customers and employees. Don’t even go there to get experience and leave. They don’t even deserve that much.

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LaserAway Response
2y
Thank you for your feedback. We take your concerns seriously and encourage you to reach out to the hr team to discuss in more detail.
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Glassdoor has 1,252 LaserAway reviews submitted anonymously by LaserAway employees. Read employee reviews and ratings on Glassdoor to decide if LaserAway is right for you.