LaserAway reviews

2.9

45% would recommend to a friend

(1,233 total reviews)
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Scott Heckmann

57% approve of CEO

49% positive business outlook

LaserAway has an employee rating of 2.9 out of 5 stars, based on 1,233 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LaserAway employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Dec 27, 2023
Recommend
CEO approval
Business Outlook

Pros

- Great training program - Free/discounted services (after 90 days) - Clinics are beautiful

Cons

I want to preface this review by saying I was so excited to work for LA. I thought it was my dream job from the moment I applied on Indeed. My first red flag should have been the fact that my interviewer (who was the regional sales manager) was on her phone during our Zoom interview and was clearly not listening to my responses. I was hired immediately anyway. I walked in on my first day to a clinic overstaffed with PCCs and stressed, overworked nurses. As other reviews mentioned, as a PCC you'll call old, cold leads that rarely lead to sale. I am a positive thinking person and even though I read reviews about the leads before I started that I could have a better experience. LA makes it tough to sell to these leads because they get absolutely harrassed with multiple phone calls, texts, and emails every day from the remote team. This led to PCCs fighting for space at the front desk to upsell to patients. (BTW - If your location has an LD, they will always be up front which limits your opportunities further.) The cherry on top for this mentally draining job was getting screamed at by patients daily for overbooking, dealing with the remote team moving existing patients for their new sales, hostile calls from upper management when you don't hit your high daily goals, dealing with angry nurses for overbooking them when upper management tells you that you HAVE to, having a sour work environment because PCCs are pitted against each other...there is also no job security, other PCCs and clinical staff would receive a phone call and be fired immediately which was stressful for everyone remaining because we were all concerned about losing our jobs. ALSO, you will work all weekend even if you're told you won't. Work/life balance is poor and of course, commissions are low EVEN WHEN YOU HIT GOAL unless you bully your coworkers to make the most sales. I cannot recommend working for this company.

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LaserAway Response
2y
Thank you for your review, we apologize that you did not have a good experience. The role does require calling leads and creating a sales pipeline through our marketing efforts and patient database. We take this feedback seriously, if you would further share please reach out to our HR team.
1.0
Dec 9, 2023

Honesty

Recommend
CEO approval
Business Outlook

Pros

There used to be plenty, the daily patient schedule and environment were the best.

Cons

Massive culture change, no continuous education, inaccurate employee titles, schedule changes leading to rushed treatments, very minimal PTO, work every weekend, literal harassment, pressured to upsell WHILE treating then beat down when we make a mistake, “Budget ran out” for raises until people complained/came to the end of the year

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LaserAway Response
2y
We really appreciate the thought out details feedback. As we are scaling and making changes we want to take employee feedback into consideration. One of the ways we are thanking and recognizing our employees is our new weekend differential. It's one of the many exciting initiatives to come at LaserAway.
1.0
Aug 22, 2024
Recommend
CEO approval
Business Outlook

Pros

LaserAway offers a wide range of advanced treatments.

Cons

I am compelled to share my experience with LaserAway, which has been deeply troubling and disheartening. I joined the company with high hopes, only to find that the reality was vastly different from what was promised. 1. Misleading Recruitment and Expectations: I was initially drawn to LaserAway by what seemed like a fantastic opportunity, but my experience quickly soured. The recruitment process included a bait-and-switch tactic: I was led to believe I would be stepping into a high-value sales role. However, the reality was far from it. I was assigned to a “mentor” who soon went on FMLA leave due to stress, which she described as a normal part of the job. This mentor, along with at least 30 other reps, had experienced similar issues, highlighting a pervasive problem within the company. 2. Inadequate Training and Unreasonable Demands: Training was insufficient and did not prepare me for the actual job. Despite repeated requests for help, I received minimal support. I was expected to meet a $50,000 sales quota in my first month without proper training or guidance. The company’s approach was not only unrealistic but also highly stressful, which is concerning for a medical facility where such high-pressure sales tactics should not be the norm. 3. Retaliation and Stressful Work Environment: After raising concerns about systemic issues and requesting additional training, I faced immediate retaliation. The environment is extremely stressful, with employees often working excessive hours and being pressured to meet impossible targets. Reports suggest that over 30 employees have gone on stress leave, which speaks volumes about the company’s work culture. 4. Ethical Concerns: The lack of transparency, excessive pressure, and retaliatory practices are alarming. The company’s focus on high-pressure sales in a medical setting is not only unethical but also harmful. This behavior is indicative of deeper systemic issues that need addressing. In summary, my experience at LaserAway has been marred by misleading practices, inadequate training, and severe retaliation. I urge potential employees and patients to proceed with caution and be aware of the potential challenges and ethical concerns associated with this company.

Viewing 67 - 69 of 1,233 Reviews

Glassdoor has 1,254 LaserAway reviews submitted anonymously by LaserAway employees. Read employee reviews and ratings on Glassdoor to decide if LaserAway is right for you.