LaserAway reviews

2.9

44% would recommend to a friend

(1,241 total reviews)
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Scott Heckmann

56% approve of CEO

48% positive business outlook

LaserAway has an employee rating of 2.9 out of 5 stars, based on 1,241 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LaserAway employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Apr 18, 2025

Horrible

Recommend
CEO approval
Business Outlook

Pros

Remote work, free treatments, decent base pay for what the job entailed

Cons

Wow, literally one of the worst places I have worked. Completely unethical and a very uneven playing field if you’re not a calendar lead. There is no system to have your own pipeline of leads, anyone and everyone calls the same leads and multiple times at that so the customers that maybe would’ve been interested previously are no longer interested due to getting so many calls from us. The commission structure is horrible - they wanted you selling 20k minimum per month but you wouldn’t see a dime of that commission. Say you sold 50k in packages - you would only be making commission off 30k and if you hit above 50k you lose your base. If you did 49k in sales, you would get 3.5% 29k which is $1015. Trust and believe though you’re getting the bottom barrel leads and actually hitting those numbers is near impossible unless you’re a team lead. Not to mention the work environment is completely toxic and management is totally toxic. Your schedule is always changing as well and you could be working 8-4 one day and 4-8pm the next. Awful

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LaserAway Response
9mo
Thank you for taking the time to share your feedback. LaserAway is committed to maintaining a fair, transparent, and supportive work environment, including clear commission structures and communication. We encourage any current or former employees with questions to reach out directly to hrteam@laseraway.com so we can review and address concerns appropriately.
1.0
Jan 16, 2025

DO NOT WORK HERE

Recommend
CEO approval
Business Outlook

Pros

there is not one pro

Cons

You will be overworked everyday and bossed around by the sales girls who for some reason think they have authority over the nurses. You will never get your breaks and be double/triple booked for every appointment. So stressful and zero support from management because they literally do not care about you. Had my last few shifts taken away from me morning of and was locked out of my account with no communication. Worst work environment I've ever had, please go anywhere else.

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LaserAway Response
1y
Thank you for taking the time to share your experience with us. We’re sorry to hear that your time at LaserAway was not positive and that you faced challenges in your role. Supporting our clinical team is a priority for us, and we take your feedback about scheduling, communication, and management support seriously. We understand the importance of balanced workloads and clear communication and will share your concerns with the relevant teams to ensure we continue to improve in these areas. We wish you the best in your future endeavors and appreciate the opportunity to learn from your feedback. If you'd like to share more details about your experience, please feel free to reach out to us at hrteam@laseraway.net.
1.0
Nov 9, 2024
Recommend
CEO approval
Business Outlook

Pros

The free hair removal is nice.

Cons

Working at LaserAway was an experience I wouldn’t wish on anyone. Behind the carefully curated image and the façade of inclusivity and collaboration, this company has some deep-rooted issues that permeate every level of the organization. Here’s what future candidates should be aware of: 1. Health and Safety? Nonexistent. Health and safety protocols are optional here, at best. Reporting any concerns about safety often went nowhere, as these were simply disregarded by management. It’s as if addressing hazards was an inconvenience rather than a priority. If you’re looking for a safe, secure work environment, this isn’t it. 2. Time Off? Prepare to be Gaslit. Despite what they might claim, the company culture does not encourage taking time off. Any attempt to use sick days or even well-deserved PTO is met with passive-aggressive remarks and subtle (or not-so-subtle) gaslighting. You’ll be made to feel guilty for taking the time off you’ve rightfully earned and may face whispers or cold shoulders from management upon your return. 3. HR: Not Here to Help You If you think HR is there to protect employees, think again. Reporting harassment, bullying, racial slurs, or any kind of discriminatory behavior often led to dismissive responses like, “Maybe you should look inward.” Rather than addressing the toxic behavior, the onus was somehow placed on employees to “adjust.” For anyone who values workplace respect and fair treatment, this lack of accountability should be a red flag. 4. Favoritism Runs the Show If you’re not one of the chosen few, don’t expect any kind of recognition, no matter how hard you work. Favoritism is rampant, and management consistently overlooks anyone outside their inner circle. Recognition and career advancement are tied more to who you know rather than what you bring to the table. 5. Discriminatory Culture The company makes it painfully clear that inclusivity is not a priority. Homophobia, racism, and other forms of discrimination are deeply ingrained in the culture. This isn’t an environment where everyone is welcomed, respected, or valued. Instead, these behaviors are overlooked or shrugged off, creating an alienating and hostile atmosphere for anyone who doesn’t fit the “preferred” mold. 6. Upper Management: Lacking Accountability The upper management team has mastered the art of deflection and avoidance. Instead of addressing systemic issues, they sidestep accountability, passing the blame or ignoring concerns altogether. There is a clear lack of transparency, leaving employees feeling both undervalued and unheard. 7. Compensation and Commission Schemes: Set Up for Failure The hourly pay is low, and while there are commission incentives, the targets are such that many employees feel compelled to take shortcuts just to meet goals. This creates a cutthroat environment where dishonesty is encouraged, as people often have to claim sales that aren’t theirs to make ends meet. Far from fostering teamwork, this only promotes a dog-eat-dog mentality. 8. Toxic Culture & Poor Morale This is not a team-oriented environment. The overall morale is dismal, as employees quickly realize that they’re viewed as disposable rather than valued contributors. There’s little collaboration, support, or camaraderie, making it feel like every day is a battle rather than a productive work experience.

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LaserAway Response
1y
Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the benefit of free treatments and the relationships you built with coworkers. We take concerns about health and safety, inclusivity, and employee well-being very seriously, and your feedback is deeply concerning to us. We are committed to fostering a supportive, respectful, and fair workplace, and your input will help us in these efforts. If you’d like to share more about your experience, we encourage you to reach out to us at HRTeam@laseraway.net. We value all feedback as we strive to continuously improve.
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Glassdoor has 1,262 LaserAway reviews submitted anonymously by LaserAway employees. Read employee reviews and ratings on Glassdoor to decide if LaserAway is right for you.