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      LogicMonitor

      Engaged Employer

      LogicMonitor reviews

      3.4

      56% would recommend to a friend

      (686 total reviews)
      avatar

      Christina Kosmowski

      61% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      LogicMonitor has an employee rating of 3.4 out of 5 stars, based on 686 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LogicMonitor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      686 reviews
      1.0
      Jul 9, 2020

      Run away, don't walk!

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people in non-management positions-they really care about others. Great product although it's overly complicated. Compensation is on par with market.

      Cons

      They tell you one thing in the interview, but then the job is completely different! Look at all the other negative reviews and you'll see a similar pattern. Also, when submitting a positive GlassDoor company review is on your Day 1 new hire checklist, you'll see how they are trying to drown out the authentic negative reviews (Good strategy-should have seen this red flag)!! The CSM and PM orgs have revolving doors-don't expect to spend more than 6 months there before some imaginative excuse is used to get rid of you. 401(k) match is 3%-mediocre at best. The product is overly complicated and lacks basic features like IPv6 support, a real working NetFlow product and restrictive API rate limits without any queuing for requests and it shows-customers are moving to DataDog, SolarWinds and others. Also, a SaaS infrastructure monitoring product that offers three 9s is umm sub-optimal. Last, but certainly not least, LM is a product-driven organization and what that means is, they will ignore the voice of customer and do what the 3 stooges (not my words, but funnily accurate) want. PS and Engineering groups are constantly at war! Remember companies that were at the top of their field, ignored the voice of the customer and did what they want aka made "technical sense"?-like Siebel, Blackberry, Palm, MySpace, Netscape, Kodak, etc, etc. You've been warned..

      avatar
      LogicMonitor Response
      5y
      Thanks for sharing your your perspectives. We agree that our people ("LMers"), and the leading-edge product we've collectively delivered, are THE reason we've achieved tremendous, industry-leading growth and customer retention rates. As to your concerns, you are correct in that we regularly ask LMers of all tenure to post, in order to provide a robust view of the interview experience, on boarding, benefits, COVID-19 response, and all other aspects of the workplace that Glassdoor wants to hear about. All voices are encouraged, and with our explosive growth, much of our workforce has been hired in the last few years. As we share at our monthly Leadership Lean Ins, our LMer and customer retention and expansion numbers are better than leading industry benchmarks, with our three core pillars- #BetteryEveryDay, #OneTeam, and #CustomerObsessed - providing the framework to achieve this. It's not clear where some of your beliefs stem from but we would be happy to have a dialogue even as you embark on the next stage of your career journey. Best of luck!
      1.0
      Feb 19, 2020

      Account Manager = Customer Failure Manager

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      -above average base salary for sales role and opportunity to achieve a high OTC (but no one achieves quota) -product is good (but expensive) -unlimited PTO (after 6 months of employment) -potential for the company to be acquired, go public (lol), etc.

      Cons

      -micromanage culture in sales organization -frequent texts from management after business hours, including weekends -insecure management additionally leverages performance plans as a CYA tactic, and plays it off as a method to develop you into a better employee -crap compensation structure with unachievable quotas -crap existing book of business (Account manager’s get penalized for not retaining business as part of their compensation package) -crap training and training team (training team has no experience in sales and relies on internal employees to lead training discussions) -company is consistently late on commission payments and often incorrect The culture to expect in the LogicMonitor sales organization equals a low commission rate, plus small sales deals, plus high micromanagement. The above average base salary is nice, but little transactional deals won’t get a sales rep to their (high and unattainable) quota. I was misled in the interviewing process about the company’s culture and compensation. When I came onboard and recieved my book of business, I was further told that there's a lot of low hanging fruit to go after. It was actually a lot of low hanging pile of crap. Crap that I only got paid out 1.6% on the dollar for. The insane level of micromanagement towards my pile of crap made myself hate working there altogether. I NEVER felt like a valued employee. I felt like the company’s punching bag. This was the absolute worst sales experience I was ever apart of. I guess someone needed to be that punching bag to handle your legacy priced customers.

      avatar
      LogicMonitor Response
      6y
      Thank you for sharing your perspectives. We agree with your pros, albeit our sales growth and customer retention/expansion rates would suggest the product is better than "good". You share a long list of cons which hopefully you also shared in your exit interview. I would just say in summary, that many in our sales organization have realized tremendous success which was on full display for everyone to see at our sales kick off meeting, and our customer retention and expansion numbers are industry-leading. So I'm not sure what your data points are. Also, I can't resist pointing out that we hired many hundreds of people last year and many in the preceding years, so with 189 total reviews, the numbers support that we don't pressure people to post on Glassdoor. Best of luck in your future. (CHIEF PEOPLE OFFICER)
      1.0
      Jan 6, 2021

      False Promises and False

      Sales development
      Recommend
      CEO approval
      Business Outlook

      Pros

      unlimited PTO after 6 months smart and friendly people eager to help you (coworkers) collaborative work environment

      Cons

      'unlimited PTO' is a lie - management makes it hard to take time off and are suspicious of sick leave stressful work - expect much more work to be given to you without extra compensation. hiring team preys on young graduates who are gullible and green in the workforce. very political hiring and all-hands meetings are pointless cheerleading tactics to make execs feel important. company culture has done a 180 since Vista has leaned out and chased off the talent that the company was once proud of. Marketing is no help to sales team whatsoever due to patronage in hiring rather than merit-based. increased micromanagement and pointless trainings scattered throughout the week makes work unbearable and turnover sky-high in the SDR team. growth opportunities are obsolete and management responds with empty promises. unattainable quota and often BDRs are not paid correctly for their quota obtained BDRs are not even given battle cards for competitors and forced to eke out information on their own. sales territories are changed constantly and makes attaining quotas even more impossible. higher-ups have no idea what BDRs do, yet call the shots as if they do know.

      avatar
      LogicMonitor Response
      5y
      Thank you for sharing your perspectives. I'm sorry you didn't feel more set up for success here. You share perspectives on multiple items of which data and feedback from many of your peers would differ. I would be happy to personally talk through your experiences to better understand. In summary, as we reported at a recent company meeting, > 50% of LMers were promoted last year with employee growth being the top people priority. In our recent engagement survey, scores went up year-over-year in every single question, 90% responded they agreed LM is a "GREAT PLACE to WORK, while < 3% disagreed. Our employee retention rates, like our customer expansion rates, are above industry average. We wish you the best in your future endeavors and please do reach out so I can hear more about your experience here.
      Viewing 7 - 9 of 686 Reviews
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      Glassdoor has 701 LogicMonitor reviews submitted anonymously by LogicMonitor employees. Read employee reviews and ratings on Glassdoor to decide if LogicMonitor is right for you.