Mariner Finance reviews

3.7

69% would recommend to a friend

(682 total reviews)
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Joshua Johnson

88% approve of CEO

62% positive business outlook

Mariner Finance has an employee rating of 3.7 out of 5 stars, based on 682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mariner Finance employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

682 reviews
5.0
Oct 12, 2021

Customer service is EVERYTHING

Recommend
CEO approval
Business Outlook

Pros

I want to emphasize just how unique it is to be working in the financial sector in any capacity and find yourself working for a company that actually practices what it preaches. Sure, a lot of financial institutions give lip service to customer service, but it’s usually with sly side-wink to let you know that nothing is more important than the bottom line. That’s not the case at Mariner. When they say that the customer matters more than anything else, they mean it. We’re not paid to get people’s money any way we can, we’re paid to actually make a difference in people’s lives and help them make the best financial decision for them. It’s refreshingly ethical work, and if for no other reason than that, I don’t see myself ever leaving the Mariner Finance family.

Cons

If you prefer putting profit above people, don’t apply. This isn’t that kind of place and we don’t want people who are coming in trying to change things to be more toxic like the rest of this industry.

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Mariner Finance Response
4y
Thank you for the feedback! Mariner Finance takes compliance with all state and federal laws very seriously, and we are committed to doing what is right for the customer. We are glad to hear this has been your experience and that you have had a positive experience here at Mariner Finance. Please continue to share your experiences with us!
1.0
Jun 3, 2015
Recommend
CEO approval
Business Outlook

Pros

I really enjoyed being able to help the hard working people of my community with obtaining a loan when they needed it and could not turn any where else for help.

Cons

The amount of logs, tracking and other admin duties took away from time that could have been used to generate more business for the office. The micro-managing from upper management was unsettling despite being a branch that met and exceeded goals. Managers and staff were under-paid based on industry standard and averages.

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Mariner Finance Response
11y
Thank you for your review. We are proud to hear you feel we are assisting people in our community by offering them our products and services. It is unfortunate to hear you feel we are not using our time more efficiently. We will continue to work with our upper level management in making processes more streamlined. If there is anything else that you would like to share please send us an e-mail at contactus@marinerfinance.com.
2.0
Jan 23, 2020

$'s Not Everything

Recommend
CEO approval
Business Outlook

Pros

Aside from a decent salary, hmmmn- hair loss perhaps?

Cons

In all fairness, this was my first experience in the personal finance field. Having 3 pages of 90+ day delinquency may be common place for the industry? A lot to learn no doubt and they seem to have a log for EVERYTHING! I found it difficult to get much else accomplished other than completing the various logs.

Viewing 13 - 15 of 682 Reviews

Glassdoor has 694 Mariner Finance reviews submitted anonymously by Mariner Finance employees. Read employee reviews and ratings on Glassdoor to decide if Mariner Finance is right for you.